Caliber - Vista

4.9 (4,727reviews)
96%
1210 N Melrose Dr,  Vista,  CA  92083
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,727)

Customers say
Overall Customer Satisfaction
Customers consistently praised the exceptional service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. Communication stood out as a major highlight, with customers appreciating regular text and phone updates throughout the repair process, keeping them fully informed at every stage. Timeliness was another strength, as many customers noted their vehicles were completed ahead of schedule, sometimes days or even a week early. The friendly, professional, and attentive staff created a welcoming atmosphere that made stressful situations feel manageable. Customers also valued the seamless coordination with rental car companies and insurance providers. A few customers noted areas for improvement, including occasional paint color mismatches, incomplete interior cleaning, and isolated communication delays, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... My vehicle was returned looking fantastic, and the quality of the work exceeded my expectations. I truly appreciated the attention to detail and ..." Read more
"Process was smooth. From the beginning to end, the experience exceeded my expectations. As a State Farm Agent, I always assumed the process ..." Read more
"They were courteous, professional, friendly, and went above and beyond to make this process simple as possible. Could not ..." Read more
"They did an incredible job with the repairs, it looks like a brand new car!"
"Communication during the repair process was stellar. Technicians did a high quality job and finished the repairs in an appropriate amount ..." Read more
"The team did a excellent job on my car. It was quoted to do the repairs in a week but they did it in 2 days. My car looks like new."
"Fantastic service, amazing people helped us. We also got our truck back a week before the scheduled pick up time. I will always go back to this location if I need ..." Read more
"Yes, it was quicker than what they said, and it was even a holiday weekend and they still were earlier than they said. Great ..." Read more
"... was stellar. Technicians did a high quality job and finished the repairs in an appropriate amount of time. They even finished early! My whole experience with each person was pleasant ..." Read more
"Was ready right on time, I cant believe how quickly they were able to get my vehicle repaired."
"... ride for a rental which I didnt know they could do. They kept me in the loop during each step of the process. An then to top it off, they gave my car a free cleaning ..." Read more
"Communication was clear throughout and the work looked great upon completion."
"Professional Staff. Text messages kept me informed each day of progress being made. The Body work done on car, was to Perfection. ..." Read more
"... had a very good experience at Caliber collision. Communication was excellent. I received updates regularly. Repair looks great. I even was able to live rental ..." Read more
"Regular calls and updates kept me apprised of the status of the repairs each step of the way."

My Experience

Everyone was very helpful and courteous. It was a pleasure doing business with you.🙂

My Experience

Everyone that I interacted with in person at the Vista location was so pleasant and helpful! I was given a quote of about 10 business days to complete the repairs, and it was done in 4! I am thrilled and my car is now back to its old self again! Thank you so much!

My Experience

My Experience

I am more than grateful to have had such a great experience at Caliber Collison Vista! Everyone I interacted with went above and beyond to make everything perfect! Thank you all for taking such great care of me and my car!

Likely to Recommend

Repair Quality

Looks perfect. Evan went above and beyond by even replacing the emblem on my car!

Customer Service

One of the very nice ladies went out of her way to secure me a car rental, when Enterprise told me they couldn't help me!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Super satisfied with the service they did on my vehicle. You can’t even tell that it got into an accident. Thank you. You guys are awesome.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

George was awesome throughout the whole process. He answered all our questions, kept us updated, and made everything really easy. Everything was taken care of smoothly, and we were really happy with how everything turned out. Overall, it was a great experience.

My Experience

It was great and very easy

My Experience

Desde el primer contacto por teléfono fue exelente y ya cuando llegué à la oficina fue de lo mejor el trato my eficiente,me manda an los up dates de reparacion todo muy professional,gracias por todo.

My Experience

I had an excellent experience with Caliber Collision. The entire team was friendly, professional, and kept me informed throughout the repair process. My vehicle was returned looking fantastic, and the quality of the work exceeded my expectations. I truly appreciated the attention to detail and outstanding customer service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

George is an excellent representative. He made contact with me on a daily, keeping updated of every step of the way. George is definitely an asset. Caliber did an excellent fixing my vehicle to perfection.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Me gustó hicieron buen trabajo

Customer Service

Muy buen trabajo

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Goerge was amazing. Seeing damage that other estate places I got never saw. He then noticed the paint didn't look as good as possible, he polished it andit took an extra day but im so happy and satisfied

Likely to Recommend

Repair Quality

I thinkbhis name is George. My service writing was awesome really inspected and made sure everything was perfect and kept me informed. Has a hicup with insurance company, not his fault but quickly fixed it. Great Job

Customer Service

Great nice people

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I'll shout it from the rooftop!

Repair Quality

Fast and beautiful work. Very transparent about work that needed to be done. Plenty of updates a long the way.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I love the extra touches in the waiting area- and the staff is great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Evan was my service advisor. He is impeccable at his job! Such consistent and over the top communication and with your every step of your repair. He even helped coordinate my pickup to be convenient for my schedule! I highly recommend this team! The Vista team on Melrose!!

Likely to Recommend

Repair Quality

Evan and Vista Caliber Collision is amazing! They were so helpful, so communicative and went above and beyond to help get my truck fixed after my accident.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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