Caliber - San Marcos - North

4.8 (2,810reviews)
97%
185 Vallecitos De Oro,  San Marcos,  CA  92069

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Cadillac CT6
Corvette C8
Ford
GM
GM Electric Vehicles
I-Car
Volkswagen

Reviews (2,810)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new or better than before the accident. A standout theme across reviews was repairs being completed ahead of schedule, often surprising customers with early completions. Staff were widely commended for their professionalism, friendliness, and willingness to go above and beyond, including arranging vehicle delivery to customers homes and coordinating rental car returns. A small number of customers noted areas for improvement, including isolated concerns about repair quality, accuracy of completion timelines, and communication consistency - all reflecting direct customer observations rather than systemic issues.
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"Everyone I spoke with was so kind, patient, and knowledgeable!"
"Too many things to list, but I'll try. Communication was terrible and the advisor was not honest. Damaged my tailgate. Welds looked like a mud dobber ..." Read more
"This place went above and beyond to have my car fixed. They made the process so smooth and easy."
"Thank you guys for getting the repair done a FULL WEEK ahead of schedule! And for being so flexible and having the tow truck ..." Read more
"Told me it would be ready on June 27 so I booked a flight back to pick up car only to be told on June 26 that the ..." Read more
"Repairs on my vehicle took far longer than expected, with constant delays and little to no communication ..." Read more
"... This causes a financial hardship for our company. There was no proper communication for this." Read more
"Just be a bit more honest about problems that arise. Just be more upfront about problems"
"Caliber Collision fulfilled their promise. The communication was superb"
"They dont know customer service at all"

Likely to Recommend

I WOULD 100 OUT OF 10 RECOMMEND

Repair Quality

OUTSTANNNNNNNNNNNNNNNNNNNNNDING SERVICE MY REP SPENCER AND HIS MANAGER MARK ARE AMAZING!

Customer Service

GOOD GOOD THIS IS THE THIRD REPAIR THEY HAVE DONE TO MY CAR AND THEY ALWAYS HAVE MY CARS BEST INTENTIONS

My Experience

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My Experience

I had a great experience! The staff were very friendly and helpful throughout the repair process. My truck looks amazing and I am so happy I got it back and I got it back earlier than expected. Thank you!!!

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Would definitely recommend

Repair Quality

Mario and the crew handled the common parts shortage well. I was very satisfied

Customer Service

Mario was always in contact with me.

Returned Clean

My Experience

Spencer helped make the process as painless as possible. The communication was great and my truck looks as good or better than new.

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My Experience

I worked with Mario Who was awesome However I know the credit goes to the whole team. You guys are amazing.

My Experience

My Experience

Truck looks great!

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I’ve recommended Caliber Collision in the past and I will gladly do it again!

Repair Quality

Customer Service

Everyone I spoke with was so kind, patient, and knowledgeable!

My Experience

Great job all around. Turn in of my car at Mission Bay went smoothly and perfectly, with clear explanations of the process. The transfer of my car up to San Marcos because it is an uncommon car went seamlessly. Spencer kept me informed of my car’s status twice per week. The car was ready earlier than promised. The repair work is outstanding, and could not be better. Great work, folks, I appreciate it and could not be more pleased with your process.

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My Experience

Worked well. Spencer kept us up to date on the progress from Beginning to pick up. Thank you greatly appreciated

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My Experience

Stearing wheel is shaking and pulls to the right. I was told to come back in so we'll see how it goes.

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Returned Clean

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My Experience

The car looks great and technician was Very communicative. He kept me up to date in a very positive manner

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