Caliber - Wakefield

4.8 (17,364reviews)
97%
10112 Capital Blvd,  Wake Forest,  NC  27587
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (17,364)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the entire repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return, often completed ahead of the promised schedule. Staff professionalism, friendliness, and attentiveness were repeatedly commended, from front desk personnel to repair advisors. Several customers appreciated the added touch of receiving their vehicles cleaned inside and out. A few customers noted areas for improvement directly from their experiences, including occasional communication gaps, minor quality control issues such as loose trim pieces or misaligned parts, and isolated cases where repairs required a return visit. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend Caliber Collision, with many stating they would return for future repairs.
AI-Generated from reviews written in the last 12 months
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"... team you have at Caliber Collision let me tell you they are at the top of their game. Thank you Team Caliber for everything you have done for me and my ..." Read more
"Work was completed more quickly than promised and with superior quality. I am very satisfied with the craftsmanship of the ..." Read more
"... top notch. All staff were professional and kind. Repairs look great. I love the lifetime warranty on repairs. I would recommend to everyone needing body repair." Read more
"... experiences that I have had with a shop honestly. Professional, provided constant updates and the work was immaculate!!" Read more
"... to date on status throughout the repair and it was delivered ahead of schedule. I would strongly recommend for others needing repair services." Read more
"... kept me updated at every stage of the process and my car was done before the date they told me when I drop it off. Thank you for your service and support." Read more
"... was very impressed with Caliber. Not only was the work completed earlier than expected but they also washed and vacuumed my car!!! And his mama of 5 greatly appreciated ..." Read more
"Truck looks brand new again. Quick service. Delivered ahead of original schedule date. Great communication keeping me updated on truck repair procedures. Refreshing ..." Read more
"For some reason it took longer then expected but release it got fixed and thats all that matters"
"The customer service was above and beyond. I am big on communication. I appreciate being updated along the ..." Read more
"Your team has demonstrated exceptional proficiency in communication. I extend my sincere gratitude for your unwavering dedication and commitment ..." Read more
"... up front on the anticipated completion date. I was kept up to date throughout the process with clear and frequent communication. I was very pleased when it was completed ..." Read more
"... being made and received a reluctant answer. Overall, the repairs ended up being great but the communication could use a little work." Read more
"Work on repair was great but communication was the biggest issue"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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No comment

Repair Quality

None

Customer Service

No comment

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This repair company did an excellent job repairing my SUV. They would text me regularly to update me. I was advised it would be ready on a certain date and it was completed a week earlier. I would highly recommend this company for your repair needs.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very quick but trim was not put completely back on which was not noticed till later on after pick up

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Really great customer service; technician kept me updated; very thorough

My Experience

I would recommend any in everybody to go to caliber they have expertise Sevice they dependable and they are very nice people. They like your family. I appreciate that and good job. Keep the good work out.

Likely to Recommend

Repair Quality

Excellent service and kept me informed through the entire process

Customer Service

Prompt and kept me well informed

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great process, great communications, competitive pricing and excellent workmanship.

My Experience

My Experience

My Experience

Very friendly & professional!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Love this shop. So efficient and makes sure everything is exactly right. This is the second time I have used this shop for a repair, and I definitely recommend.

My Experience

AMAZING JOB QUICKLY DONE GOOD Commucstion WOULD COME AGAIN

My Experience

Keaton did a great job of setting my expectations upfront and keeping me informed along the way. The car looks great and no signs of the deer incident. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

After I had picked up my car, I was in a location not too far away and asked if someone there would be willing to charge my battery (not related to the repair). They were there within ten minutes--above and beyond...

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tyrone and Tracy were amazing! Tyrone went above and beyond to work with me when I was dealing with a difficult situation! Would highly recommend and use them again!

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