Caliber - Washington Township

4.8 (4,912reviews)
96%
5401 Rt-42,  Turnersville,  NJ  08012
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (4,912)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and faster-than-expected turnaround times. Many highlighted that repairs were completed ahead of schedule, with vehicles returned looking brand new. Regular text updates throughout the repair process were frequently commended, making customers feel informed and stress-free. Staff were widely described as friendly, professional, and knowledgeable. The seamless coordination with insurance companies and rental car vendors was also appreciated. A small number of customers noted concerns around communication gaps, repair quality issues, or delays, reflecting areas where some felt the experience fell short of expectations.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... stressful situation feel smooth and hassle-free. The quality of the work exceeded my expectations—my vehicle looks as good as new! I truly appreciate the attention to detail and the ..." Read more
"Caliber Collision did an absolute amazing job with my car. It looks like it did when I drove it off of the lot ..." Read more
"My repair was amazing! It looked brand new."
"... backup light, hatch door, and molding was all damaged. You cant tell there was any type of damage at all and the paint matches perfectly. I am very happy ..." Read more
"... likely have an issue with the paint chipping because the brand new bumper that was painted and installed is scuffed and chipped. And the cameras are not installed flush to the vehicle ..." Read more
"... checked in to getting the rental car was pain free. The repair was done faster than expected and I am very happy with the results. I will continue to use Caliber ..." Read more
"... power in the facility due to a major snow storm, my repairs were completed a week early and the car looks brand new." Read more
"... efficient, and the communication was exceptional. They finished the job 3 days early and kept me up to date with any changes in costs immediately. Pickup and ..." Read more
"... before, including Caliber Collision. This was by far the smoothest and fastest experience and I loved every minute of it." Read more
"Caliber had my vehicle for three weeks and charged my insurance company almost 10k in repair costs. Their communication ..." Read more
"Communication is top notch from Caliber Collision."
"I appreciated the daily text updates. I never felt the need to contact anyone. Repair took about 2 weeks. Workmanship appears very ..." Read more
"... was a stressless experience no calling checking up daily updates practically everyday just wonderful experience would definitely give them a 10 the highest number ..." Read more
"Friendly and professional staff. Fast response and repair. Good communication throughout the process."
"There was a serious lack of communication with keeping me up to date on what was going on with the car. It was dropped ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good communication and fast service.

Likely to Recommend

Repair Quality

Very good service and communication

Customer Service

Very friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The girls kept me inform and the lovely lady that handle was great also

Likely to Recommend

Repair Quality

Customer Service

The girls at the welcome so nice and very helpful. Kept me informed of what was going on. They are without a doubt a credit to your company. If I had rate them they deserve more than a 10.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ashlea Singleton was extremely helpful.

Likely to Recommend

Repair Quality

The customer service was excellent and the entire process was excellent. The only issue was that I found some slight mistakes on the repair. My friend who is a mechanic and another that does autobody work both pointed out some issues. I contacted Caliber, but never received a call back.

Customer Service

I didn’t receive a call back and I am still waiting for some estimates on other work I wanted to have done.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team did a great job with my car and was super fast working on it. They also communicated well and kept me updated everyday. I had a great experience!

My Experience

I appreciated being kept in the loop about my cars repair without asking.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was a stressless experience no calling checking up daily updates practically everyday just wonderful experience would definitely give them a 10 the highest number base on presentation all the way to completion and they interacted with the insurance company and didn’t take me away from my busy work and life style so I highly recommend them professional from the start great job the the quality of the job was A1

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair did not meet my expectations. This is the second time I have had my vehicle repaired at this location, and I am very disappointed with the quality of the work. It appeared that the repair was rushed, and I do not believe a proper inspection was completed before the vehicle was returned to me. Additionally, I felt that Rob’s primary concern was ensuring I paid for the repair by July 31 so the payment would count toward the month’s closing numbers, rather than making sure the repairs were completed correctly and that I was satisfied with the service. As a returning customer, I expected greater attention to quality, thoroughness, and customer care.

Customer Service

The repair did not meet my expectations. This is the second time I have had my vehicle repaired at this location, and I am very disappointed with the quality of the work. It appeared that the repair was rushed, and I do not believe a proper inspection was completed before the vehicle was returned to me. Additionally, I felt that Rob’s primary concern was ensuring I paid for the repair by July 31 so the payment would count toward the month’s closing numbers, rather than making sure the repairs were completed correctly and that I was satisfied with the service. As a returning customer, I expected greater attention to quality, thoroughness, and customer care.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair was completed in a very timely manner. All repairs were completed & paint matched perfectly, car was returned cleaned

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Ugly installation

Customer Service

Expense but very poor quality

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My daughter was treated as a VIP. She was notified of the progress each step of the way. Robert was the best.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was kept regularly informed with accurate information, was completed earlier than expected and staff was friendly.

Likely to Recommend

Repair Quality

Completed ahead of schedule.

Customer Service

Kept informed and updated

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was not disappointed.

Customer Service

Fantastic

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The young lady who detailed and cleaned my truck, was very pleasant and very helpful

My Experience

Great job the staff was very helpful and friendly

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very professional.Work was outstanding

Likely to Recommend

I would definitely use them again and definitely recommend to others

Repair Quality

Professional service.Explained to me everything they did.Car was done in a timely manner.Friendly service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 4,912

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Turnersville  |  08012