Caliber - Washington Township

4.8 (4,938reviews)
97%
5401 Rt-42,  Turnersville,  NJ  08012
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,938)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and faster-than-expected turnaround times. Many highlighted that repairs were completed ahead of schedule, with vehicles returned looking brand new. Regular text updates throughout the repair process were frequently commended, making customers feel informed and stress-free. Staff were widely described as friendly, professional, and knowledgeable. The seamless coordination with insurance companies and rental car vendors was also appreciated. A small number of customers noted concerns around communication gaps, repair quality issues, or delays, reflecting areas where some felt the experience fell short of expectations.
AI-Generated from reviews written in the last 12 months
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"... stressful situation feel smooth and hassle-free. The quality of the work exceeded my expectations—my vehicle looks as good as new! I truly appreciate the attention to detail and the ..." Read more
"Caliber Collision did an absolute amazing job with my car. It looks like it did when I drove it off of the lot ..." Read more
"My repair was amazing! It looked brand new."
"... backup light, hatch door, and molding was all damaged. You cant tell there was any type of damage at all and the paint matches perfectly. I am very happy ..." Read more
"... likely have an issue with the paint chipping because the brand new bumper that was painted and installed is scuffed and chipped. And the cameras are not installed flush to the vehicle ..." Read more
"... checked in to getting the rental car was pain free. The repair was done faster than expected and I am very happy with the results. I will continue to use Caliber ..." Read more
"... power in the facility due to a major snow storm, my repairs were completed a week early and the car looks brand new." Read more
"... efficient, and the communication was exceptional. They finished the job 3 days early and kept me up to date with any changes in costs immediately. Pickup and ..." Read more
"... before, including Caliber Collision. This was by far the smoothest and fastest experience and I loved every minute of it." Read more
"Caliber had my vehicle for three weeks and charged my insurance company almost 10k in repair costs. Their communication ..." Read more
"Communication is top notch from Caliber Collision."
"I appreciated the daily text updates. I never felt the need to contact anyone. Repair took about 2 weeks. Workmanship appears very ..." Read more
"... was a stressless experience no calling checking up daily updates practically everyday just wonderful experience would definitely give them a 10 the highest number ..." Read more
"Friendly and professional staff. Fast response and repair. Good communication throughout the process."
"There was a serious lack of communication with keeping me up to date on what was going on with the car. It was dropped ..." Read more

My Experience

Very efficient, and everything went according to the scheduled time.

My Experience

Great customer service, fantastic job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good job. I got my car back like brand new. Thanks for all team make the tough time going smoothly. Excellent team work

My Experience

This is the second time Caliber Collision have repaired my cars in different occasions and they were done on time and done well. I’m very satisfied with the work and professional staff. Thank you

Likely to Recommend

Repair Quality

Completed everything as asked in a very quick time.

Customer Service

Great people. Very polite and genuine

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great CS and did a great job on my vehicle

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Shanon kept us informed from begining to the end. She was very pleasant and knowledgeable of any questions that we had about the collision. She was very professionable in her work. Thank you Jerry Wisnofsky.

Likely to Recommend

Repair Quality

We are very happy with the repairs that were done

Customer Service

Very happy especially with Shanon she kept us informed about the time it would take to complete

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All the repairs looked great the truck came back cleaner than it’s ever been i was kept aware of everything

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I had no problem with the repairs but the time it took was completely unsatisfactory. I was told it was the insurance company. I will take it up with them .

Repair Quality

The side window was broken and I found glass on the floor in the back and front floor.

Customer Service

Efficient front desk and manager.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A great job with all repairs. All employees were excellent to deal with!👍 Jimmy

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The communication was great and quick. The job also was very well done just as they did on one of my cars before. My car was also treated with care and respect as I looked for details on the job and cleanliness of the vehicle.

Likely to Recommend

2nd time I had to bring a car here and still impressed

Repair Quality

Great consistency with communication and car treated with respect and care.

Customer Service

Friendly and responsive

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair looks great, but most of all, it's your people that make a bad situation have a very good outcome, from your receptionist all the way thru with your auto tech's expertise that made a good outcome, thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The communication was absolutely fantastic!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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