Caliber - Waukesha - North

4.8 (2,813reviews)
96%
W229 N2591 Duplainville Rd,  Waukesha,  WI  53186
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (2,813)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. Communication was a standout strength, as staff provided frequent text and phone updates throughout the repair process, reducing customer stress. Timeliness was also highlighted positively, with numerous customers reporting their vehicles were completed ahead of schedule. Complimentary interior and exterior cleaning was a recurring pleasant surprise. A few customers noted areas for improvement directly from their experiences, including occasional delays, incomplete repairs, and isolated concerns about post-repair vehicle issues and cost transparency.
AI-Generated from reviews written in the last 12 months
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"... completely trust Caliber Collision with my vehicle. The quality of the repair exceeded my expectations—I honestly cant tell my car was ever damaged. It ..." Read more
"Exceptional work, great communication, they made my van look better than before the accident and they got it done significantly faster than projected"
"Great communication, quality repairs and vehicle condition when returned to me."
"The repair quality was phenomenal, they got the job done in 1 week the turnaround was quick and I cant thank them enough ..." Read more
"... rate more than 10, I absolutely would. I am just blown away by the meticulous detailing, care, and hard work that was shown through my repair. I fell in love ..." Read more
"Outstanding work, great service, and they finished our car a few days before we were expecting it."
"Caliber did an excellent job with my car. They finished my vehicle MUCH sooner than the estimate they gave and cleaned out the interior, even though it was ..." Read more
"This was an incredibly speedy repair! The communication was thorough and responsive."
"... damage a the bumper where it was the accident, and take a less days to be ready as was expected, highly recommended" Read more
"Took too long and their repairs are very expensive. Had a much lower price elsewhere but they werent ..." Read more
"... task because I have a golden retriever lol. They messaged me almost daily with updates and I never had to reach out to know what was being done. A+ work. Im very happy ..." Read more
"very proactive communication. the insurance company didnt' try to nickel and dime me. repairs appear to be stellar. ..." Read more
"The communication was fantastic and they did a great job on the repairs. Everyone I talked to was super kind."
"... fairly timely manner I was overall very satisfied they communicated with me effectivley throughout the entire process!" Read more
"The receptionist was GREAT! I also appreciated the daily updates and getting a tough job done right by a highly skilled team.THANK ALL OF YOU!!"

Likely to Recommend

Would recommend

Repair Quality

No issues. Good experience

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Terrific job best staff to work with. Extremely satisfied with the turn around time. New truck only 1800 miles and it look like it just came off showroom floor. Will promote dealer and staff forever.

Likely to Recommend

Repair Quality

Very professional and great communication

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber collision did a beautiful job bringing my vehicle back to its original state. I really appreciated being informed on what was happening during the entire process of my vehicle being repaired. Josh, is the person I was in contact with. He was super detailed and kept me informed every step of the way.

Likely to Recommend

Repair Quality

Josh and the technicians that worked on my vehicle did a beautiful job! The communication was top tier. I appreciated all of the updates every step of the way.

Customer Service

Such good communication. It is seriously appreciated! The friendliness and being detailed means everything.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Super seamless process

Customer Service

Always updated throughout the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

People are all great. Work was outstanding. Way too long to wait for car. Time extended from one week to 2 1/2 weeks. Should explain up front what potential delays might arise.

My Experience

Very professional, finished much earlier than anticipated and great communication.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very well recommended

Repair Quality

I’m very satisfied with the work

Customer Service

I was very satisfied. I thought people were very respectful kind considerate appreciate everything.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

I was so impressed with every aspect of this experience! The customer service from start to finish was incredible. The repairs on my car were finished earlier than expected. When I picked my car up it was spotless inside and out.

My Experience

Paint job looks great.

Likely to Recommend

Repair Quality

Car looks great!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Caliber handled my truck repair with great communication and updates as the vehicle was repaired. The quality of work and parts seem too notch. I am very satisfied with my experience with Cailber.

Customer Service

Exceptional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I can't say enough good things about Caliber Collision, they are professionals, they really take great care of their customers. I've been taking my vehicles there for many years and I have never had a bad experience. The people are really friendly and treat you with respect. They go above and beyond to get you back on the road with no worries. Thank you to everyone at Caliber Collision. You are highly recommended.

Likely to Recommend

Repair Quality

Caliber Collision by is the best when it comes to car repairs. Been taking my vehicles there when repairs are needed and have nothing but praise for all the folks involved, from receptionist to all the management and collision experts . Never had a bad experience. They went above beyond with my Ford Explorer. Thank you to all that took such good care of my vehicle and got me on the road again. Thank you again and you guys are the best. Highly recommended.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

No issues. Staff was great to work with

Customer Service

Staff did a great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and good communication throughout the whole process!

Likely to Recommend

Repair Quality

Good customer service and good communication throughout the process

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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