Caliber - West Allis
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
There are a few pieces that are not fully in place
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Will def go back to this location.
Repair Quality - 5.0/5.0 -
I’ve taken 4 different cars to the same Caliber Collision center in West Allis, WI over the last year. Their work, customer service and communication are always top notch!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good communication, quick repairs, and quality work. Thank you! 😊
My Experience - 0.0/5.0 -
The workers are rude. I wouldn't recommend anyone to go here, I got a call Monday saying my car had been done since Friday , with the receptionist calling saying they had texted me Friday and again Monday I didn't receive any texts I had reached out about the status of my vehicle multiple times asking how far along they were to get no response and a rude call Monday saying my car was ready and where was I to pick it up. Very poor communication. Seemed very tense and passive aggressive. I would never use them again
Likely to Recommend - 0.5/5.0 -
If I could put a zero I would
Repair Quality - 1.5/5.0 -
Very passive aggressive people that work there. Calling me and saying my vehicle has been ready for a few days and I never received anything indicating that. I messaged several times about the status of my vehicle just to get it rude phone call saying my vehicle was ready.
Customer Service - 0.5/5.0 -
Not good they wanted me to remove everything from my vehicle even though there was no damage in the back of the vehicle only the front.
Returned Clean
My Experience - 5.0/5.0 -
They did a fantastic job I can't even notice the damage that was done and the price was extremely fair and affordable I would recommend them to any one that needs repairs
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
For all the reason I mentioned on previous questions. Focus was only on area of impact and no comprehensive study analysis performed post collision. Engine Oil leak post crash was never mentioned until I saw indicators during pickup. I was asked to pickup vehicle as is, and take it to repair shop of my choice saying it was not related to accident, despite me telling them that this was not an issue I was aware of pre accident. Repair shop that performed oil change in Nov 2025 doesn’t not show any oil leak in their report.
Repair Quality - 1.5/5.0 -
Overall health of the car post collision was overlooked and shows sign of negligence during inspection. My car was low on oil when I picked it up and I was handed car without any repair to leakage. When I asked if it was road tested, answer was yes and was told caliber collision test drives 10 miles before handover. Shop claims that there was no low oil indicator during test drives, so oil spill must occurred after it was test driven. I had to tow the car to Audi certified mechanic for $2900 repair that insurance didn’t want to cover citing it was not related to the accident.
Customer Service - 2.5/5.0 -
I felt like little to no effort was put in to figure out why entire front left wheel got separated from the vehicle. Caliber was the only source to capture extend of the damage and investigate what could have happened, despite me telling that summer wheels were replaced with winter wheels/tires, 2weeks prior to the accident. All investigations were done simply based on pictures by Geico team, that doesn’t understand the magnitude of the accident.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great customer service! Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team at Caliber were efficient and kept me informed step by step. Customer service was great!
My Experience - 5.0/5.0 -
I have one concern about a painted area on the rear door. Other than that the overall job is great.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Paint around back door handle and driver's door not aligned
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Best car experience. Friendly staff. Quick and efficient job with getting my car fixed. 10/10!