Caliber - West Denver
In operation 29 years, 13 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The only complaint i have would be with the annoying receptionist when i went to pick up my car. She would not stop paging the represenative to help me. She was yelling at him. Maybe paged him 10 times in 3 min.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
I have dealt with the same Caliber Collision location on Morrison Road and on both occasions there was no follow-through from customer service. I had to call every time to check on the status of my car. Nobody contacted me when they said they would. I had questions they said they would have someone call me. I picked up my car the first time on December 9th and from that day to this nobody has followed up. I only went back to this location because it was closer to my house. If I ever have to deal with this again, I will be sure to take my business elsewhere.
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0 -
the repair looked very good
Customer Service - 1.5/5.0
Likely to Recommend - 0.5/5.0 -
Definitely not
Repair Quality - 3.5/5.0 -
Gas light was not working following repair
Customer Service - 1.5/5.0 -
Every time I called I was told I would get a call the following day and never once received that call. Once I got a call 2 days later, but usually I just had to call back over and over to find out what was going on with my car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
I think they just took on too many cars and they were very over whelmed. He had even told me that the will not take anymore cars until March. Something I wish I would've know so I could've taken my car somewhere else
Repair Quality - 5.0/5.0 -
The repair to the car is great! However there was a lack of communication big time from them. I was constantly having to reach out to check on the estimate, status, etc. it was extremely frustrating! Also, when I very first filed my claim I was give a 4 day turn around time, then it moved to 8 but I actually didn't get it back for 12 days. I stressed that I needed my car for work & the rental car just want cutting it but nothing was done to speed up the process or try to get me into a new car. All around I was not satisfied at all except for the job that was done in the car. When I got the receipt back and looked at everything was replaced as well as how many working hours were done on the car it frustrated me even more. They worked on the car for a total of just under 30 hours so I'm still trying to figure out how/why it took 2 weeks & a day. Thankfully it's done & over with!!!
Customer Service - 2.0/5.0 -
Again, there was no communication whatsoever unless I reached out to them. Multiple times I would call in looking for answers and told that I would be called back in 1/2 hour to an hour.. 4 hours later didn't hear anything from anyone so I would call back. One time I was so frustrated that I actually drove to Calliber Collision to get answers fave to face because I knew they weren't going to call back because it happened everg day.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will not be recommending this company.
Repair Quality - 3.0/5.0
Customer Service - 0.5/5.0 -
Poor communication. Was told at pick up they would pay for a few days of my rental car and that never happened. They never contacted enterprise who gave me the car at caliber and they work closely with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service.
My Experience - 5.0/5.0 -
You cleaned the car inside and outside
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent service