Caliber - West Frisco - Fm 423

4.9 (8,804reviews)
98%
275 Old Newman Rd.,  Frisco,  TX  75036
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Reviews (8,804)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent proactive updates via calls and texts keeping customers informed throughout the process. Repairs were often completed ahead of schedule, which customers greatly appreciated. Staff were widely described as professional, friendly, and courteous. Vehicles were frequently returned cleaned inside and out, adding a delightful touch. A small number of customers noted areas for improvement, including communication gaps on longer repairs, minor unresolved issues upon vehicle return, and occasional delays - all mentioned directly in customer feedback.
AI-Generated from reviews written in the last 12 months
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"... recent repair service provided. Ray, the technician, demonstrated exceptional expertise and professionalism. He maintained open communication throughout the ..." Read more
"... have to make a single call wondering about progress. Every single expectation set at check-in was completed without fail or prompting. The car was detailed beautifully ..." Read more
"The repair job was top notch, but the customer service is second to none! Very informative staff- sticks to the timeline, ..." Read more
"... requested that your team address minor issues. These requests have been completely ignored, and the work remains uncompleted. Now I have to go to another body shop for fixing ..." Read more
"Everyone kept me in the loop on the repairs and my car was finished before the expected date!"
"Only 2 days, super fast!!!"
"Took almost 8 weeks to replace my number and quarter panel. Dates kept delaying. Somethings gotta change."
"... it with. However I was a bit disappointed when the promised date of completion was extended by a week. Otherwise everything went well and I am happy." Read more
"Got it back 10 days earlier than expected. Ray, my rep was fantastic, kept me informed on a ..." Read more
"... communication from your shop has been profoundly poor, forcing me to constantly follow up just to receive basic progress updates.Furthermore, I explicitly requested that your team ..." Read more
"... am MOST SATISFIED with Caliber. My service manager proactively called me every few days to inform about the status and estimated completion time. Highly appreciated ..." Read more
"The job was done well & in a timely manner. I was updating regularly & appreciated Ray and the rest of the team working on my car."
"Communication through the entire process was outstanding!"
"They send an automated update txt but it wasnt very helpful some txt were same for a while"

Likely to Recommend

Feel free to use me as a reference

Repair Quality

Process was efficient and it was very helpful to have a dedicated car insurance team at the ready. Debbie Bruner was very professional and helpful.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Caliber collision never fails. Would recommend to everybody.

Repair Quality

Caliber collision was amazing when it came to fixing my car. I want to thank John specifically for his communication and his willingness to answer questions. Even though I had many questions, John never made it feel like a burden when I asked. Caliber collision is the best!!

Customer Service

John and everyone else there were really kind and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very good at explaining what needed to be done. Repair was done quickly and they set up an appt so I could get the rental car at Enterprise! It was a lovely car which the Enterprise employee drove me to pick it up—a Genesis!! And showed me Lots of amenities about the car. When I came to pick up my car, my representative was so nice and it looked great and very clean too! Loved the service he provided!!!!

My Experience

My Experience

Did a great job with the car. Kept me in the loop every step of the way and got me the car back quicker than originally promised.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The repair to my car was done very well and very pleased it with. However I was a bit disappointed when the promised date of completion was extended by a week. Otherwise everything went well and I am happy.

Likely to Recommend

Repair Quality

Superb workmanship.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The overall experience is as always… excellent! I love working with John. We take all our cats there anytime we need body work done. Thank you again for everything. I’m definitely keep going back.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ray keep me informed and did a great job

Likely to Recommend

Repair Quality

No problem

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ray was wonderful, got my baby back to new and looking better than ever. Even got her done and ready before expected date!!

My Experience

Thank you for making the process easy and stress free.

My Experience

John was such a joy to work with. His communication was top notch. It’s hard to find people who do that. Thanks again John for all the hard work.

Likely to Recommend

Repair Quality

John was AMAZING! His communication skills are top notch!! The job was well done

Customer Service

Again John was amazing

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job! Quick and communicative!

My Experience

John was the best. Very professional, kind, and communicative.

Likely to Recommend

Repair Quality

John was great! Very communicative, professional, and kind. My car looks good too.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly, courteous and professional.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

After 5 weeks in shop I drove it home in the same condition as when I look it in. They couldn't find the parts per State Farm's requirements. As much as I realize the truck was a pretty rare model and I know Caliber did their best I don't think it should've taken 5 weeks . I do appreciate their diligence and would refer them from past experience .

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