Caliber - Westminster
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everything was wonderful they did a terrific job we are very pleased
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I am torn here. The work and shop piece was fantastic. The customer service, in person, was excellent. But the communication between USAA and Caliber Collision has been very frustrating--a real headache. USAA has repeatedly tried to get Caliber to send over the estimate (post-work being completed), so that I could be reimbursed for the deductible, which I paid at the time of service, but am due from USAA. They can't pay me until Caliber sends this documentation. This has been a week of phonecalls for me and for USAA--and the work was completed over a month ago. I realize that Caliber is a USAA center and does batches of vehicles. Also, I realize that, in the scheme of things, for Caliber to be paid from USAA for the remaining balance for this work may be a relatively small concern for such a large company. But for me being out the $500 over such a long period of time, unnecessarily, has been a very big deal. Also, I've felt disappointed that Caliber has repeatedly told USAA that they would send it "right over"/within a few hours, and this has not happened--with zero follow-up, especially since I have had to do so much of my own leg work here. I am also surprised that this has happened, when USAA reps have spoken to someone at Caliber over the phone and been reassured--to no avail. It looks like this will finally be resolved, which I appreciate.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You made it easy Thanks!!
My Experience - 5.0/5.0 -
Everyone was so courteous and helpful and my car looks wonderful! They made the entire experience easier. This was my first time with this type of repairs and it was pleasant and easy. Thank you! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Buff job on the paint could have been better
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Excellent service
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very attentiative to my needs
Likely to Recommend - 5.0/5.0 -
we used them b4 for a different vehicle when they were called ACT
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nice job all around from the front desk on back to the repair shop. No one can tell that there was ever any damage. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
The extra care demonstrated by the entire staff makes Caliber Collision a place to take your car for any body work or collision repairs.
Repair Quality - 5.0/5.0 -
The original paint job did not meet Rick's quality level, so he had the vehicle repainted to match the front door and rear quarter panel. I appreciated the care for doing the job right.
Customer Service - 5.0/5.0 -
The customer service was exceptional beyond anything I had anticipated. The day I picked up my vehicle, it was waiting by the front entrance. Most times, the facility will have you go out to a parking area to retrieve your vehicle; mine was waiting at the front entrance. The car repairs were minor dent in a door, but the cleaning of the vehicle, I would even say detailing, was exceptional and way beyond what would be expected. The alloy wheels were cleaned of all brake dust, the windows were cleaned, inside and out, and the car was cleaned to a very high standard. I thoroughly appreciated the extra care above and beyond what a minor repair would entail.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am very pleased with the repair and the service at Caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I used to work in business and the only thing surveys did was make the owner or oard members happy. I really hate filling out surveys.
My Experience - 5.0/5.0 -
Everyone was great. No improvements are needed
Likely to Recommend - 5.0/5.0 -
I already have recommended to a few people.
Repair Quality - 5.0/5.0 -
great work.
Customer Service - 5.0/5.0 -
from start to finish, they really took care of everything, and that really relaxed me because I didnt have to worry, great team....I really see they like to take care of people.