Caliber - Westminster
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
$1000.00 job that was supposed to take 2 weeks. 4 weeks later $4000.00. Question some of the parts ordered.
Customer Service - 2.5/5.0 -
they were pleasant to speak to
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The only complaint I have is the communication between the shop and front office. I called Monday morning to check the status of my car. I was told Wednesday. I am a dental hygienist and had to plan ahead to pick the vehicle up. Rescheduling patients to allow ne to leave early Later that day someone called me at 410 pm and said the car was ready. He also said the shop closed at 5 pm This allowed ne 50 minutes to drive to Westminster from Hampstead, drop the rental off and pick my car up I raced around, stressed out to get there. I called back to say I may be 10 minutes late. A woman in the front office told me , don't worry we close at 530... Why was I told 5 With a 50 minute window to get there Perhaps in future communication could be better. Otherwise no issues
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Judging solely on appearance, I think they did a great job. When I went out to review the repair, I could not tell the car had ever had any damage at all.
Customer Service - 4.5/5.0 -
For the most part. Near the end (3/12 I think), I received a text saying car would be completed by the 17th. Then I didn’t hear anything b the morning of the 17th, so I callled just as they were getting ready to call me to come pick it up. Could have used a message the day before to help with logistics.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
My Experience - 5.0/5.0 -
100%
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Good quality for the repairs
Repair Quality - 4.0/5.0 -
Very good quality on the repairs but the parts needed to be ordered 3 times as they were receiving the incorrect parts
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m waiting on a small part.
Customer Service - 5.0/5.0 -
Excellent experience I was kept up to date. Caliber helped facilitate my rental and my car was spotless when I picked it up.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Customer service was poor. I had to call to get updates. When I picked my car up no one walked out with me to be sure everything was okay.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
All of the notices and updates including this one have been sent by text to my mother ‘s number. Not sure how mix up was originally made, however I have asked to have it changed to my number multiple times and it still hasn’t happened. That has been a huge pain in the neck due to the fact that my mom had to alert me everytime a text was sent to her.
My Experience - 5.0/5.0 -
Car looks brand new. Great job.