Caliber - Willingboro

4.8 (406reviews)
95%
4 Veterans Parkway,  Willingboro,  NJ  08046
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (406)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that their vehicles were returned looking brand new, often cleaner than when dropped off. The repair work was frequently described as flawless, professional, and exceeding expectations. Communication stood out as a major highlight, with customers appreciating regular Tuesday and Thursday updates via text and phone calls throughout the repair process. Timeliness was another strong point, as numerous customers noted their vehicles were completed earlier than the estimated date. A few customers mentioned areas for improvement directly from their experience, including desires for more upfront time estimates, occasional issues with specific repairs requiring return visits, and isolated concerns about parts or alignment. Overall, the vast majority of customers expressed high satisfaction and indicated they would strongly recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"The level of professionalism is above 10 for me, from myour first interaction until the last. I am ..." Read more
"... great experience with this repair shop. They were professional, communicative, and honest throughout the entire process. What really impressed me was that my car was finished ..." Read more
"My experience at Caliber was excellent. They were polite, professional and explained the process completely. They got my car back quickly and they did a great ..." Read more
"... car they washed. It vacuumed the inside and did an amazing paint job. There was no trace of a fender bender. But it was also fast. I took my car in on a Thursday ..." Read more
"My car came back with paint missing alignment off and dirt in the paint and I still havent received a resolution."
"Less than the 2, weeks estimated"
"The team estimated repair to be finished by April 17th and it was completed by April 14th."
"yes two weeks early!"
"... professional and easy to work with. They constantly kept me updated on the status of my repair and the work was completed a day early." Read more
"Great customer service. The repair was flawless and they got done early."
"The customer service team agreed to contact me with updates every Tuesday and Thursday. The Caliber team kept that promise. I love that!!"
"... explaining the process & the work to be done. Second, communications from the shop was very proactive & detailed about the progress of the repair. And third, the ..." Read more
"... front desk staff was friendly, thorough, and helpful. Communication throughout the repair was excellent. The technician explained everything clearly, kept ..." Read more
"Regular updates and they set expectation from the beginning which kept me from having to call and follow up."
"They were very communicative and updated us every step of the way."

Likely to Recommend

Repair Quality

Great customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every staff member was wonderful to deal with. Great experience & would definitely recommend your location.

Likely to Recommend

Absolutrely yes

Repair Quality

Customer Service

Only good thins to say about Caliber-my car looks brand new, cleaned inside and ot and even the tires had a new look to them. Thank you caliber for a job well done

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great customer service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

No suggestions bc everyone & everything was smooth sailing. The service was fast & quick & the desk receptionist was kind & courteous as well as the intake guy & the last guy who went over & explained everything that was done! I would use Caliber Collision again if need be as well as refer family & friends.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great repair. Work was completed ahead of the initial date. Car looks like it was never struck.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The time from drop off to completion was awesome. The repairs weee done quickly. The results were excellent. Communication was excellent.

Likely to Recommend

Repair Quality

Friendly, Knowledgeable, Professional, Efficient

Customer Service

Excellent Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your staff was extremely courteous and professional. They went over all details. Thank you Aaliyah and Jonathan for all your help.

Likely to Recommend

Repair Quality

Excellent Work and Service. Staff was extremely courteous and professional.

Customer Service

Extremely courteous

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went smoothly and the staff was amazing

My Experience

Very satisfied with the employees very professional, explaining every detail of what was going to be done, the time frame that I could’ve expect, when I was going to recieve updates. Less time that I expect and very professional. Would recommend Caliber Collision

Likely to Recommend

Repair Quality

Very professional team

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Best place

Repair Quality

Best service ever, costumer service outstanding, updates by text all the time. Two car accidents in two months and they serviced my car not one issue.

Customer Service

Costumer service is outstanding. You speak with real people no prompts. People great you when you walk in.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

George explains everything that will be work on .He was very helpful, and the finish is great.I like to think George and Caliber for the great work that was done on my car thank you for a job well done

Likely to Recommend

I would tell both family and friends

Repair Quality

Customer Service

The repair work is great but the personnel was even better.Thanks you again for a great job on my vehicle , and George was great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I had a concern with the status of my vehicle when it was returned to me and never received a callback to explain.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

It’s a job well done I’m totally impressed with it

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