Caliber - Winnetka

4.9 (2,178reviews)
99%
19733 Sherman Way #1,  Winnetka,  CA  91306
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (2,178)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting repairs that left vehicles looking brand new. The team received high marks for proactive communication, with numerous customers appreciating regular updates via calls and texts throughout the repair process. Timeliness was a standout strength, as many vehicles were completed ahead of schedule, often surprising customers with early completions. Staff were frequently described as courteous, professional, and genuinely caring. A few customers noted areas for improvement, including better advance notice before vehicle pickup, occasional unfinished work, and paint matching concerns, all of which reflect direct customer observations rather than system-generated recommendations.
AI-Generated from reviews written in the last 12 months
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"I truly appreciate the excellent service you did for my car and staff were very kind and helpful .I definitely recommend your service ..." Read more
"All representatives were very attentive, informative, communicative, and thorough: all in all a very impressive team"
"Outstanding service representatives are courteous and knowledgeable"
"They are very professional. I believe Other places should learn how to treat customers from them."
"Helpful, polite and professional."
"They told me it would be ready on March 31st, and the finished it 6 days early..and it looks amazing"
"... to finish: very attentive, explained everything, finished a week earlier than expected, topped off fluids, and even washed the car! I couldnt be more satisfied." Read more
"Actually, it was ready BEFORE it was promised...by several days."
"It was ready exactly when the repair shop said it was going to be ready"
"It took a bit longer"
"... informed on what it would take to get the correct parts. Texted me as they repaired. Finished prior to original finish date." Read more
"I appreciate the communication during the repair process, the fact my car was finished sooner than expected, and it was clean when ..." Read more
"I was never given an ETA for when my vehicle would be done"
"The customer service was excellent. They kept me up to date and informed"
"Great job, excellent communication and cooperation from start to finish! Work completed ahead of schedule. Would highly recommend ..." Read more

Likely to Recommend

Repair Quality

Great teamwork. Did a great job

Customer Service

Lots of contact - let me know what was happening

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

EXTREMELY fast and friendly service. Truly impressive. Hard to find a good mechanic, and these guys treat you right.

My Experience

My Experience

Yes Katy and Kyo (I think maybe how her name is spelt sorry if not) were both very informative helpful and efficient with the whole situation and I thanked them in person as well as here truly

My Experience

Great job, excellent communication and cooperation from start to finish! Work completed ahead of schedule. Would highly recommend Caliber to friends and family.

My Experience

Good work I’m satisfied with everything thanks

My Experience

Very polite and helpful -many updates and completed in time mentioned

Likely to Recommend

Repair Quality

Nick and the team did a great job of getting me in and back out on the road very quickly. A couple of days earlier than initially anticipated, in fact. And the work itself is totally solid! How often does that happen in life?

Customer Service

Completely satisfied in the end. They were clear and communicative throughout the entire process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A great job with the repair of my car! It looks just like new. I didn’t think I would get my car cleaned or a full tank with it so I’m grateful for that. They were also quite quick with it!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They are professional and really easy to work with

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a great experience. It was very easy to drop my car off and come back and get it. It was a quick turnaround and my rental was taken care of for me. Great experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

We had a great experience with the whole process and would highly recommend Caliber collision.

Repair Quality

The whole experience from start to finish was very professional.

Customer Service

Karen was very nice and thorough with the time it was going to take to finish the job. When we picked up the car we were greeted by Nick who finished the paperwork and payment.He drove the car up and pointed out that he buffed out the headlight bezels at no charge and wanted the car to match with the rear taillights and was a nice thing to do and much appreciated.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend Caliber

Repair Quality

Thank you though it's was long period I understand complexity of modern suvs

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

All team members of Caliber Collision’s were just very good. Employees that we directly worked with were Nshan, who’s very professional, equipped with the necessary knowledge pertaining his job , informative, and possess good, warm, and polite manners. Nick and Caren, both were very nice, committed to perform their work professionally. Thank you all

My Experience

My whole process was super easy and convenient. From dropping off my vehicle to getting picked up by my rental. To dropping off my rental and getting back into my car. I appreciate the good work they do here.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The employees were fantastic and the work that was done was great!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

All personnel were wonderful and very knowledgeable. Job took just as long as I was told it would be.

Customer Service

customer service was great.

Kept me Informed?

Yes

Ready on Time?

Yes

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