Caliber - Winnetka

4.9 (2,189reviews)
99%
19733 Sherman Way #1,  Winnetka,  CA  91306
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,189)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed to an exceptionally high standard, often describing their vehicles as looking brand new or factory new. Communication was a standout highlight, with numerous customers appreciating frequent updates via texts and calls throughout the repair process. Timeliness was another strong point, as many repairs were completed ahead of schedule, which customers found to be a pleasant and impressive surprise. The welcoming, professional, and courteous nature of the staff was frequently mentioned, contributing to a smooth and stress-free experience from start to finish. A few customers noted areas for improvement, including the need for advance notice before vehicle pickup and ensuring all repair details are thoroughly completed before delivery, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"I truly appreciate the excellent service you did for my car and staff were very kind and helpful .I definitely recommend your service ..." Read more
"Outstanding service outstanding repair. This is the second time I have had to use caliber collision and I have been ..." Read more
"... workers are amazing they did such a great job that it looks brand new Im am so happy they got it fixed and looking like nothing happen" Read more
"Perfect. Car looked brand new."
"... with how my vehicle turned out. Not only was the quality of work excellent, but it was also ready sooner than expected. Definitely appreciate the efficiency and professionalism." Read more
"... told me it would be ready on March 31st, and the finished it 6 days early..and it looks amazing" Read more
"Actually, it was ready BEFORE it was promised...by several days."
"... to finish: very attentive, explained everything, finished a week earlier than expected, topped off fluids, and even washed the car! I couldnt be more satisfied." Read more
"Way earlier than promised, I was actually surprised how fast the repair was completed and how professional it ..." Read more
"... communication and cooperation from start to finish! Work completed ahead of schedule. Would highly recommend Caliber to friends and family." Read more
"I am extremely pleased, particularly the prompt response to my inquiry and throughout the process. You washed my car; that was a big surprise."
"... informed on what it would take to get the correct parts. Texted me as they repaired. Finished prior to original finish date." Read more
"Excellent service great at keeping me well informed step by step overall satisfied with everything."
"The customer service was excellent. They kept me up to date and informed"
"I had a good enough experience. Just a 24 hr notice that my car is about to be ready for pick up would be appreciated"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Beautiful work, if I got into another accident (hopefully not) this would be my go-to spot.

Customer Service

The customer service at Caliber Collision was great! Staff were very accomodating and I feel they went above and beyond.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the fast service and making it easy to understand. Friendly staff and very knowledgeable

My Experience

Thank you for daily repair update and prompt repair.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Service and communication were great!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Nick is awesome!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Did a good job

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional service and quality workmanship account for my high rating of this Caliber Collision center.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes Katy and Kyo (I think maybe how her name is spelt sorry if not) were both very informative helpful and efficient with the whole situation and I thanked them in person as well as here truly

Likely to Recommend

Repair Quality

Was quick and the staffs there were very helpful and informative. It was 2 females forgot their names though I mentioned it last time I submitted this last month

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The service was really nice, they were quick and the car looks great.

Customer Service

She ... I forgot her name was very nice and answered all my questions and calls.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great teamwork. Did a great job

Customer Service

Lots of contact - let me know what was happening

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

EXTREMELY fast and friendly service. Truly impressive. Hard to find a good mechanic, and these guys treat you right.

My Experience

Great job, excellent communication and cooperation from start to finish! Work completed ahead of schedule. Would highly recommend Caliber to friends and family.

My Experience

Good work I’m satisfied with everything thanks

My Experience

Very polite and helpful -many updates and completed in time mentioned

Likely to Recommend

Repair Quality

Nick and the team did a great job of getting me in and back out on the road very quickly. A couple of days earlier than initially anticipated, in fact. And the work itself is totally solid! How often does that happen in life?

Customer Service

Completely satisfied in the end. They were clear and communicative throughout the entire process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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