Caliber - Winnetka

4.9 (2,177reviews)
99%
19733 Sherman Way #1,  Winnetka,  CA  91306

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,177)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular updates throughout the repair process and clear explanations of work needed. The shop consistently delivers on timeliness, with numerous customers reporting their vehicles were completed ahead of schedule. Quality of repairs receives outstanding feedback, with many customers noting their cars look brand new or factory-fresh after service. Additional touches like car washing and interior cleaning are frequently mentioned as pleasant surprises that exceed expectations.
Select to learn more
"All representatives were very attentive, informative, communicative, and thorough: all in all a very impressive ..." Read more
"Good service, communicates well and trustful"
"The customer service was impeccable."
"Everyone was amazing"
"They told me it would be ready on March 31st, and the finished it 6 days early..and it looks amazing"
"Actually, it was ready BEFORE it was promised...by several days."
"Vehicle was ready earlier than originally anticipated which was a pleasant surprise"
"Ready earlier than expected"
"Everything went on time and well"
"I was well informed during the entire process, from start to finish. Actually, while I was overseas, ..." Read more
"They were communicating with me. Their attention to detail and dedication to customer satisfaction have ..." Read more
"Great communication. Easy to understand what needed to be repaired. Well informed on what it would take ..." Read more
"They were really professional and did an amazing job at keeping me informed everyday and making my car ..." Read more
"Very communicative"

Likely to Recommend

Repair Quality

Customer Service

My Experience

EXTREMELY fast and friendly service. Truly impressive. Hard to find a good mechanic, and these guys treat you right.

My Experience

My Experience

Yes Katy and Kyo (I think maybe how her name is spelt sorry if not) were both very informative helpful and efficient with the whole situation and I thanked them in person as well as here truly

My Experience

Great job, excellent communication and cooperation from start to finish! Work completed ahead of schedule. Would highly recommend Caliber to friends and family.

My Experience

Good work I’m satisfied with everything thanks

My Experience

Very polite and helpful -many updates and completed in time mentioned

Likely to Recommend

Repair Quality

Nick and the team did a great job of getting me in and back out on the road very quickly. A couple of days earlier than initially anticipated, in fact. And the work itself is totally solid! How often does that happen in life?

Customer Service

Completely satisfied in the end. They were clear and communicative throughout the entire process.

Returned Clean

My Experience

A great job with the repair of my car! It looks just like new. I didn’t think I would get my car cleaned or a full tank with it so I’m grateful for that. They were also quite quick with it!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Likely to Recommend

They are professional and really easy to work with

Repair Quality

Customer Service

My Experience

I had a great experience. It was very easy to drop my car off and come back and get it. It was a quick turnaround and my rental was taken care of for me. Great experience.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

We had a great experience with the whole process and would highly recommend Caliber collision.

Repair Quality

The whole experience from start to finish was very professional.

Customer Service

Karen was very nice and thorough with the time it was going to take to finish the job. When we picked up the car we were greeted by Nick who finished the paperwork and payment.He drove the car up and pointed out that he buffed out the headlight bezels at no charge and wanted the car to match with the rear taillights and was a nice thing to do and much appreciated.

Likely to Recommend

I would recommend Caliber

Repair Quality

Thank you though it's was long period I understand complexity of modern suvs

Customer Service

My Experience

All team members of Caliber Collision’s were just very good. Employees that we directly worked with were Nshan, who’s very professional, equipped with the necessary knowledge pertaining his job , informative, and possess good, warm, and polite manners. Nick and Caren, both were very nice, committed to perform their work professionally. Thank you all

My Experience

My whole process was super easy and convenient. From dropping off my vehicle to getting picked up by my rental. To dropping off my rental and getting back into my car. I appreciate the good work they do here.

Likely to Recommend

Repair Quality

Customer Service

My Experience

The employees were fantastic and the work that was done was great!

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Customer Service

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Repair Quality

All personnel were wonderful and very knowledgeable. Job took just as long as I was told it would be.

Customer Service

customer service was great.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean