Caliber - York PA
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Repairs works looks great right now. Can't give it a 10 because I dont know how the paint will hold up over time.
Customer Service - 5.0/5.0 -
Customer service and transparency was great. Even when they had to deliver bad news
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Picked the car up I was expecting it to be 100- there was buffing wheel marks all on the driver side of the hood which I was told I could bring back, however I don't have the time. It should have been right when I picked it up. I later noticed a ripple in the passenger side of the hood right where my original Hood was damaged so I'm not convinced that my hood was even replaced. I think it was repaired and the insurance company was charged for non OEM replacement. And even if it was replaced it should have been returned because it's got a ripple in it due to damage. Hood does not shine like the rest of the car either like it should. I've been around for awhile. I know how this stuff works, it's all just a big racket. Hey what can I say, my car was wrecked, my insurance company got paid a bunch of money to fix it and my car's back together again.
Customer Service - 4.0/5.0 -
Natasha out front was very professional. The little bit I spoke with Matt was professional as well
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Original estimate included services not required. But you admitted it and only did what was needed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caliber worked smoothly with the rental car company for pickup and delivery.
My Experience - 5.0/5.0 -
Work was completed a day before. Everything looked great on the vehicle. Overall, the experience was informative with texts, calls, and professionalism. Highly recommend Caliber Collison to anyone who needs vehicle work for body repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was so pleased with how everything flowed as far as customer service is concerned. Also, the repair to my car was totally professional. I would highly recommend Caliber Collision to anyone! Wonderful experience all round!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Honestly I would probably select somewhere else. The people we very nice and helpful. But if I am basing it on body work I would go else where.
Repair Quality - 3.0/5.0 -
There are 3 visible wire weld pull points you can see through the paint. Other than that they did a great job
Customer Service - 4.5/5.0 -
Only a nine due to all the missed comunicacións which caused delays. But they was corrected
Returned Clean
Likely to Recommend - 5.0/5.0 -
As a retired State Farm agent I am very familiar with the Select Service process but had no experience with this shop. The location was convenient. I appreciated the extra help provided when I accidentally left my remote in the rental car.
Repair Quality - 5.0/5.0 -
Really appreciated the text updates and quick responses
Customer Service - 5.0/5.0 -
Very professional and thorough
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and professional.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely. The people were great to deal with and the repair work was stellar.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was excellent
Returned Clean
My Experience - 5.0/5.0 -
The quality of work was amazing! The Manager Donte was outstanding! I wish I could end it there......Natasha the office administrator ruined my experience. I had several interactions with her during my repair and results were all the same Her style was very robotic, just spewing the facts, no conversation at all. I found her to be extremely obnoxious, talking over me and at times down talking to me. I was subjected to this degrading behavior when all I wanted was to get my car repaired. Natasha became the subject of the office when two of my Co workers shared their same experience with her. I will never go back there again as long as she is there. Do better, train her in customer service, not a good fit for your company
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service was great and the work was done fast. The finished job was perfect!
Customer Service - 5.0/5.0 -
The worker did a great job. They were very friendly and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Ive already started recommending the shop even before I received the car back.
Repair Quality - 5.0/5.0 -
Other than the minor delays and issues not caused by Caliber.
Customer Service - 5.0/5.0 -
Brittany really came through with making the process easy, keeping me updated, trying yo keep things on track even through the issues. Kept her promise that my sons car would be done after several delays. She was very helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciate them giving updates on my vehicle. Plus they did a wonderful job.
Customer Service - 5.0/5.0 -
No complaints
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0 -
Repaired work looks great
Customer Service - 2.5/5.0 -
I was promised 10 days tops for my car to get repaired, July 21st ! There were 3 date changes when I finally got my car on July 28th! It was totally unfair I paid for my rental for the extra days after July 21 when it was i initially told my car with be repaired! I should not have paid a penny but was still charged the portion the insurance was not covering! I spoke to the front desk lady who spoke down to me as if I was slow …. She continued to explain to me what the insurance didn’t pay! I completely understood that ….but the bottom Line was I would not have paid anything had my car been ready on July 21st! The repaired work looks great but way to long in the shop and I should not have paid a dime after the 21st
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very easy service to get through! Thank you!