Caliber - York PA
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was done in a timely fashion and beyond my expectations
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The lady at the desk is NOT nice, from the very moment I got there, every time we spoke. The first time we talked she asked me if I was bringing in the ford explorer. I said no, the ford edge and said "oh, well same thing". She also needs to understand that you make have somebody's only vehicle, and its usually not an ideal situation. So when you give somebody a pick up date and it is not met, she should understand they will probably be upset, and its her job to have patience, understanding, and maybe some empathy and compassion. When I dropped my car off her and a tow truck driver were talking about the snow we were supposed to get and she was talking badly about how people cant drive in the snow and theyre the ones she sees coming in here. Probably shouldn't trash talk the customers coming to you for a service that provides your income. Are the updates actually updates of what is really going on? I was updated that my car was on track. The day before pick up they said they we working on reassembly and once complete would calibrate it and believe it will be done by end of day tmrw. Friday I received a phone call that the tracking updated and the part wouldnt come until monday, but should be able to pick it up by tbe end of the day, but wanted to make tues my pick up date for wiggle room. But they were working on reassembly so it would be quick and easy when the headlight came.When I called to find out if my car would be ready on Monday, he said the part wasnt there yet, but they were putting it back together so it would be quick and easy. Possibly by the end of the day. Tuesday rolls around and around 11am I get an update that its almost done and once its washed and paperwork is done I'll receive a call. Around 3pm I called to check in and the lady at the desk is very rude. Saying its not done, she's the one that makes the calls when its done, and she will call when it comes in. I asked when what comes in (cause they said they part was coming monday) and she said the paperwork. I asked if it would be done today and she said about a couple hours... well you close in a "couple hours"... so i asked again if that meant by the end of the day. I heard somebody in the background ask if i was the one calling and she said it would prob be ready in about an hour or something. So I sat and waited. She called me around 430 saying I needed to pick it up by 5, even though you close at 530. (Somebody should let you know these things when you drop the car off or something). So now im frustrated because i cant just hop in my car and drive over to get my car... it needs coordinated. Luckily I made it in time but she was still very unpleasant when I got there. Also, when I dropped the car off I stated that it had started leaking coolant and wasn't sure if it was related to the accident. When I picked it up I asked and was told "they didnt notice it leaking until the last day there was a puddle" right before I came to pick it up. So nobody looked into this. Im glad I asked though because I needed to add more coolant to my car before driving away- so im glad I didnt trust that my car was 100% to just drive off and then run out of coolant. The guy said to take it somewhere and have it checked and if its related to the accident to let yous know. It wasnt something related to the accident- but I feel its something you still should have looked into since I mentioned it in the notes when I scheduled the apt and when I dropped the car off.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The staff was very polite and informative. Very nice group of people.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you. It was a very good experience. The work was done efficiently, everyone I dealt with were very courteous and pleasant and my car looks like a new car. I will definitely tell my family and friends to come to Caliber if they need repair work to their car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I enjoyed getting the updates via text, and they were detailed. Always upfront about any issues they ran into. My car looks great! Everybody I dealt with there was really great to talk to.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I have a black vehicle that is almost 12 years old. It is not garage kept and I noticed a few years ago that the clear coat on the roof of the car was failing. I basically wanted the car to look better. It looks brand new now. Thanks to all your staff that helped me make it happen.
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0 -
They did a great job but they may be too busy to complete every vehicle in a timely manner.
Repair Quality - 4.5/5.0 -
Super friendly and helpful. Facilitated my rental car pick up and handled the return from their facility so I didn’t have to. They texted me updates along the way. The only minor issue was that they told me the projected completion day was 11/21, right up until that day. So I made plans to pick it up. They texted me later in the day and moved the completion date to 11/24.
Customer Service - 4.5/5.0 -
Again the completion date issue
Returned Clean
My Experience - 5.0/5.0 -
made my panel gaps tighter than they were from the factory so that was a nice bonus and my car was so clean when i picked it up. tire pressure was really high (38-41) for some reason but i fixed that myself easily.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great they cleaned the outside really nicely and even made the panel gaps smaller than they were from the factory when they reassembled it
Customer Service - 5.0/5.0 -
Helpful, knowledgeable, and personable.
Returned Clean
My Experience - 5.0/5.0 -
Fast turnaround . Very nice job . Paint matched perfectly . Daunte was great , he let me know every 2 or 3 days on progress . They even cleaned the inside of car . Excellent job folks