Campbell Collision Center, Inc.
Campbell Collision Center Inc. is a family owned auto body repair and a towing business that has been serving the community since 1994. Over the years we have grown from the small body shop into Corporation with high quality repairs on a timely basis that makes our name stand for efficiency, workmanship and honesty. Our goal is provide high quality repairs and to communicate with our customer thru out the repairs process via telephone, email and text messaging. We are Diamond Certified and we hold a high quality customer service with five star review on Yelp
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 11:00 am - 3:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work and done in timely manner
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Overall good experience. Car has been fixed and it looks good! —Could do better with 1) more proactive communication about upcoming drop off, 2) status of insurance, 3) readiness of car, 4) parts delivery etc.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional and keep me updated on all charges and steps. Thank you for the wonderful job and service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Amir and Ali did an excellent job on repairing my SL500 convertible. It took a while to repair the electrical problems due to availability of the parts and some other complicated issues but they were able to resolve and completed the repairs. I highly recommend Campbell Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Due to the amount of comments I have provided, I believe it is pretty obvious why I would not recommend this shop.
Repair Quality - 0.5/5.0 -
The only thing repaired on my vehicle was a partial paint that supposedly was damaged/affected during the break in.
Customer Service - 0.5/5.0 -
Receptionist Sandra did a poor job of keeping me updated with vehicle/claim status. When she said she would call back, she never did. I had to be the one to call and ask for an update. Times when she said "Oh, Amir didn't call you?" Amir, very rude and unprofessional. During a conversation, he stated that I was implying something I was not. He kept talking over me and would not listen to what I had to say. He was very condescending at the same time because I did not understand what was going on with my vehicle nor the procedure.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff, especially the owner is wonderful. They finished my car sooner than expected. They did a beautiful job on my car and even washed it.
Customer Service - 5.0/5.0 -
The staff, especially the owner is wonderful. They finished my car sooner than expected. They did a beautiful job on my car and even washed it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Service and communication is the biggest issue.
Repair Quality - 2.0/5.0 -
Really needs to be better about communication. I never got single callback promised. Lead time predictions were way off. Never called to give me updates, I had to call each time to find out the estimated date was pushed back. Also how did you possibly not know the trim piece wasn't painted in February, when you were promising the car to be put together for calibration in January?
Customer Service - 0.5/5.0 -
Never gave callbacks promised Never gave updates on ETA Amir spoke very condescendingly about car terms
My Experience - 5.0/5.0 -
Very capable, friendly and reasonable estimates
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car was done as per the schedule. It looked like a new car after it was done. I could not tell if any section that was repaired and painted was new or old. The staff was very cordial. Campbell Collision also scheduled the rental car to be picked up which was extra convinient for me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There was a 3 inch leak in the rear differential that was not fixed.