Canyon Auto Repair & Collision

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Dissatisfaction and not returning again.

Customer Service - 0.5/5.0 -

It was like hunting down someone to get regular updates

Likely to Recommend - 5.0/5.0 -

None

Repair Quality - 5.0/5.0 -

Fast and efficient.very satisfied

Customer Service - 5.0/5.0 -

Satisfaction

My Experience - 5.0/5.0 -

Edgar Acosta did an incredible job getting our totaled vehicle repaired and back on the road. He worked with me to save money where it was possible and we were very satisfied with the final repairs. I highly recommend this shop. Honest; responsive; and trustworthy.

Likely to Recommend - 4.5/5.0 -

More likely because the manager great attitude

Repair Quality - 4.0/5.0 -

I would like to thank Mr. Edgar Acosta for his kindness and professionalism in helping us with auto repair, despite parts shortages and weather condition he made every effort to get the job done.

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

had to bring car back for removal of overspray from glass. think the installation of pin striping tape is well below what is acceptable.

My Experience - 5.0/5.0 -

Very professional and efficient service. The workmanship is amazing - beautiful job.

My Experience - 0.0/5.0 -

It took to long. I had to called, for updates. 10/07/20-10/27/20. My radio was even changed to a different station. Meaning, the workers play with my car. Jeannie talks about insurance, but it took too long. Sorry, but not happy with your shop.

My Experience - 0.0/5.0 -

Complete disaster. Took an extra 6 weeks to complete job, changed price 2x after they had the vehicle for 1 week to determine total cost. To top it off at the very end they came back and said we had to buy a new hood for the vehicle because they didn't notice the damage to the hood. Complete waste of time and money I hope they can get better management / owners that know what they are doing and can treat customers better.

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

Jeannie was out of town. I was given a much different price quote. The date it was to be ready was extended first by 3 days and another week. Told them it wouldn’t work and I got it back by the time I needed it and somewhere around the original quote. Many phone calls. Nice folks but no consistency about cost and timefrane

My Experience - 0.0/5.0 -

Ridiculous. What was supposed to be an estimated 10 days at 3100 stretched to over a month at more than twice the cost. Every time I called for an update ( i received only one update call from the shop the entire time in spite of my requests) I was put off with further delays and suddenly discovered issues. I was given a day for completion, I called and was given a newly discovered issue and a new time of completion 4 days later. This happened 8 times! Why I couldn't get a date that the shop could deliver on is beyond me. I was told that the needed parts were on hand, then told that they were delayed, then later found out that they had been in the shop for a while. The final delay was a door seal that pushed back the date of completion by 4 days again. Why? Was the seal present when the last ETA was given? Did it suddenly disappear? These were known issues that should have informed the ETA that I was given. Then when the seal was delivered the shop sent it back to the supplier, causing another delay. Throughout this experience, I will say that Jeanie did what she could to make the situation right. She sent someone to personally pick up the parts needed to finally get me the completed jeep, and she gave me a date and time for completion and stuck to it. By way of comparison, Steve was a big part of my problem with the shop. He gave me 1 call to update me on the situation after I chewed him out on the phone and I never heard from him again without first contacting him or going down to the shop in person. He is full of excuses and deferrals, and never once gave me a time or date that he could hold to. Im told he is the service manager, but he doesn't seem to know what is going on in his shop, what parts he does or doesn't have, when things are going to be completed or how to manage customer expectations. What does he even do there? After I expressed my frustration he told me that he would live up to the high customer rating that brought me to you in the first place. Nope. All I got from him was annoyance and disappointment. I won't be back unless the work done turns out to be sub-par and needs fixing. My family won't go to you. My co-workers won't go to you, and my customers won't hear your name from me without a thorough explanation.

My Experience - 0.0/5.0 -

Overall, the customer service was friendly and polite.Jeannie treated us like family and even knocked off the price to help out a struggling college student like me. However, the communication was lacking. I do understand Jeannie had a family issue, and the mechanic was left by himself to handle a lot of vehicles, but no one called to inform me that these issues came up and that my car would be done later than originally estimated. I was clueless for about a week concerning the condition or state of my vehicle towards the end of the process. The work done however was high quality, and the price was definitely fair.