Cape Fear Collision, L.L.C.

4.9 (576reviews)
99%
6701 Amsterdam Way,  Wilmington,  NC  28405
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Shop AssistantSparkles

In operation 16 years.

We understand that your accident is a large inconvenience for you. We're here to help. Our highly qualified team utilizes the best practices in the auto body repair industry. You can trust us to get your vehicle back to pre-accident condition and value. We guarantee it with our LIFETIME WARRANTY. After your repair is complete, we will do everything we can to make sure you are satisfied.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:30 am - 5:30 pm
Tue 8:30 am - 5:30 pm
Wed 8:30 am - 5:30 pm
Thu 8:30 am - 5:30 pm
Fri 8:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Alfa Romeo
Chrysler
Dodge
Fiat
Ford
Genesis
GM
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Call
Email

Reviews (576)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than before the accident. The team is widely recognized for outstanding customer service, described as friendly, professional, and welcoming. Communication stands out as a key strength, with customers appreciating regular status updates via calls and texts throughout the repair process. Coordination with insurance companies and rental car services is frequently highlighted as seamless and stress-free. Customers also express pleasant surprise at receiving detailed, clean vehicles upon pickup. A few customers noted occasional delays due to parts availability or insurance, though these were generally communicated proactively. Some mentioned minor items missed during repairs requiring a return visit. Overall, the overwhelming majority of customers express high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... damaged from hitting a deer. From start to finish, the staff was very knowledgeable, professional, and kept me informed throughout the entire repair process. They explained ..." Read more
"... experience with CFC and all I can say is consistency! I received high quality repair and amazing customer service from everyone I had spoke to during both occasions. ..." Read more
"EVERYONE and EVERYTHING was top notch. Great customer service and perfect body repair on my car. Looked brand new its a 2017 . Would highly recommend!"
"Excellent customer service. Fast repair and the vehicle is better than it was before I brought it in. Highly highly highly recommend"
"... explanation. They completed the repairs within two weeks. They even argued with my insurance to use better parts. They looked out for their customer, which is highly ..." Read more
"There was delay due to parts arrival but it was cleary communicated"
"... Kept us in the loop throughtout the entire process. Car was completeted one week ahead of schedule." Read more
"... the service. Always got back to me with updates. Only concern was the time it took to complete work. I know they have to rely on others to get parts so ..." Read more
"It was a couple of days early"
"You did what you said you would do , when you said you would, for the price quoted. Good businessman!"
"... couldnt have asked for a better shop to repair my car. You guys kept me updated on the repair progress and were very honest in not knowing exactly how long some tasks would ..." Read more
"Great experience from beginning to end! Thank you for the continuous communication, the quality work and getting my vehicle back cleaned and repaired!"
"One of the things I most appreciate, they keep you informed, won't start work until you authorize it, and stay very transparent about the process."
"Great customer service and communication throughout the entire process. Loved the thank you note and tire gauge left in my ..." Read more
"Good service but getting an update couldve been a whole lot better. I would recommend them."

Likely to Recommend

Repair Quality

You sent me to buff masters they sanded all the metal flakes out of the paint now the hole truck needs repainted not to happy

Customer Service

Never called me once had my truck over a month

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

TJ and Team are total professional! They excel in Excellent Customer Service and continuous communication via actual person to person speaking! Hight Recommend this over any other Body Shop Thank You! TJ and Team

Repair Quality

TJ and Team are total professional! They excel in Excellent Customer Service and continuous communication via actual person to person speaking! Hight Recommend this over any other Body Shop When our vehicle was completed, it looked Brand New! Thank You! TJ and Team

Customer Service

TJ and Team are total professional! They excel in Excellent Customer Service and continuous communication via actual person to person speaking! Hight Recommend this over any other Body Shop Thank You! TJ and Team

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Even though my car got totaled, everybody was very professional and I never had an issue with getting in touch with the shop.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Real professionals! It was such a carefree experience and would absolutely choose them again.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely recommend

Repair Quality

My car looks brand new excellent job! I definitely recommend this business for auto body damage

Customer Service

Everyone was very nice and provided accurate information

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Would have appreciated a call re initial inspection when work began. I initiated contact. Did receive a call from unknown number but left no message. Other than that, excellent customer experience.

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My first experience with CFC and they will, hands down, be my go to shop from now on!

Customer Service

They really care about the customer and it shows, from the front desk to Troy who took care of us.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication throughout the process and good work on Jeep!

Customer Service

Calls were consistent through every step of the process

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you for going above and beyond. Great experience!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You did what you said you would do , when you said you would, for the price quoted. Good businessman!

Likely to Recommend

Repair Quality

Great work at the right price. Good communication between office, shop. And clients! Mike

Customer Service

Very happy with overall service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very dependable takes care of your vehicle like it was their own 10 out of 10 I highly recommend

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Pleasant experience! Hopefully i will not need them again, but if I do, I will only be using Cape Fear Collision!❤️

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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