Car Center Big Rapids

4.9 (3,374reviews)
97%
10811 Northland Drive,  Big Rapids,  MI  49307
See Photos
Instant Estimate
Book Appointment
Bot
Shop AssistantSparkles

In operation 59 years.

We have been serving Big Rapids and surrounding areas for 46 years. Our pursuit of excellence has grown stronger with time. We service all makes and models for any of your vehicle collision needs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Subaru
Call
Email

Reviews (3,374)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professional repairs, and outstanding communication. Many highlight that vehicles were returned looking brand new, often detailed inside and out as a pleasant surprise. Repair work is frequently described as flawless, with paint matching perfectly and damage completely undetectable. Customers appreciate the regular text updates throughout the repair process, keeping them informed every step of the way. Timeliness is a recurring strength, with numerous vehicles completed ahead of schedule. A few customers noted areas for improvement, including occasional delays in proactive communication when parts were delayed, and rare instances of minor issues discovered after pickup, as mentioned directly in their feedback. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
Select to learn more
"It's too bad you don't have higher numbers to choose from than a 10. I am so happy with the way my car turned ..." Read more
"... second time weve used Car Center for repairs, and we could not be happier. Not only does our vehicle look perfect, but it was ready several days earlier than expected. ..." Read more
"The repair was perfect and your customer service is excellent. Thank you so very much."
"... one of the shops that you work with. I find them thorough, professional, knowledgeable, and willing to communicate whatever you want to know about what's broken and ..." Read more
"... Toyota quoted me over $3000 for a new door and the Car Center was able to fix for $160. Thank you!" Read more
"Fantastic Job! They originally stated about 10 days for repair and had back in 7. Would highly recommend!"
"It was done 48 hours early!"
"... needed for a trip to the UP. The Car Center crew went above and beyond in getting our truck to us in time for our trip." Read more
"It was done two days earlier than anticipated, which saved us over 2hrs of driving back and forth from GR! Thanks so very ..." Read more
"Was anticipated it would be done by the end of the week but we didnt get it back until the next Weds."
"The best communication I have ever had with a car repair facility"
"... their vehicles progression through the repair process removes all ambiguity about whether the repair is on schedule and proceeding well." Read more
"... customer service is absolutely top notch. It was so helpful to have updates from you every step of the way. Thank you for detailing the and, of course, the ..." Read more
"Quality work on time great communication. Seamless communication with insurance and all parties involved"
"Everyone I spoke with was so patient, kind, and took the time to educate me on what what happening with my car. ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great service, communication and professional work detail.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Shout out to Heather and Wes. Car Center BIG RAPIDS blew my socks off with their exceptional attention to detail, organization, and communication. They worked seamlessly with my Car Insurance and kept everything running smoothly throughout the repair processed. The repairs were flawless, accurate and completed with impressive care. I highly recommend this repair shop for outstanding service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication and professionalism. As a customer I was made to feel like our repair was a priority. Much appreciated the service/repair we received at Car Center.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Best shop for body work fair, friendly excellent work.highly recommend.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

It was fantastic to receive text updates throughout the process. And when I picked up the car, to find it detailed inside was a big surprise and greatly appreciated.

Likely to Recommend

Repair Quality

I love to have the inside of my car was even detailed after the repairs. I also loved how I was kept up-to-date with text messages.

Customer Service

Great communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My van was new with just about 1500 miles on it. Front bumper area needed a repair. Van was returned looking like new again. Paint match was perfect. Very pleased.

Likely to Recommend

Repair Quality

It was really nice getting the updates through out the process very helpful and friendly

Customer Service

I really like the updates throughout the process very helpful and friendly very informative thank you team

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everybody was very nice. My car looks like nothing happened to it. The work is that good, these folks know what they are doing. No problems with insurance, they handle it all. My car had been cleaned inside and out, that was a great thing , and I think that showed they appreciated my business.

Likely to Recommend

Everybody does a wonderful job. Up front they take of insurance issues for you. The guys that give you estimates are nice and they really go over the area where the damage is and they see things we don't notice. The body shop guys will make your car look like nothing happened when their done. They even clean your car inside and out. Customer Service is Excellent here all around.

Repair Quality

The car looked new when they were done.

Customer Service

Everybody was very nice to me.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

looks great, thank you

Customer Service

helpful!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I’ve used Car Center for years and they are absolutely the best around. Great service, great communication and they even detailed our vehicle before we picked it up. A+

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car was cleaned up nicely. Parts were not secured and had to take back in Picked up card with new scratch on the hood. That was not taken care of. Overall 5/10

Customer Service

Customer service was great. Everyone was friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Truck was very clean and looks great.

1 - 20 of 3,374

Auto body shops nearby

view more shops in: Big Rapids  |  49307