M&M Collision Center, Inc

4.9 (453reviews)

98%

(231) 796-3020

1015 Maple St, Big Rapids, MI 49307

98%

See Photos

1015 Maple St
Big Rapids, MI 49307

Get Directions Website Email

About M&M Collision Center, Inc

See Photos

1015 Maple St
Big Rapids, MI 49307

Get Directions Website Email

In operation 31 years.

M & M Collision Center Inc. was opened in 1995. Voted People's Choice "Best Collision Shop" 8 years in a row we offer 8,500 square feet of the latest in unibody and frame equipment to return your vehicle to pre-accident condition. Vehicles will be painted in our Spray Bake Downdraft Paint Booth for the best in long lasting baked on finishes. We use environmentally friendly water-borne paint and believe in preserving our future. We offer free estimates with all work guaranteed and all insurances accepted. Other services offered include major and minor collision repairs, hail damage repairs, frame repair, truck and car accessories, spray on bed-liners, free loaner cars and a free wash and vacuum with every repair. We have been Better Business Bureau accredited since 1997.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Motorcycle Repair
Detailing

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (453)

Sort By:
Newest
Rating

439 Customers Rated

5 Stars

92.9% Complete

(421)
4 Stars

2.9% Complete

(13)
3 Stars

0.4% Complete

(2)
2 Stars

0% Complete

(0)
1 Star

0.4% Complete

(2)
< 1 Star

0.2% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional quality of repairs, with many noting their vehicles looked brand new upon return. The shop receives high marks for keeping customers informed throughout the repair process via calls and emails. Timeliness is frequently highlighted, with numerous customers reporting their vehicles were completed ahead of schedule. A standout theme across reviews is the unexpected complimentary interior and exterior detailing, which repeatedly delighted customers. Friendly, professional, and courteous staff are frequently mentioned as a key strength. A small number of customers noted opportunities for improvement in proactive communication during repairs and ensuring accurate timelines, as shared directly in their feedback.

Select to learn more

Service Quality
Timeliness

"Everyone here is absolutely amazing! So kind and courteous! Love the customer service!"

"... bringing it back to new! I would totally recommend them… very professional, and always kept me informed of what was going on." Read more

"... professional and did an incredible job fixing my truck. The body work and especially the paint job were flawless. Highly recommend." Read more

"... vehicle looked after completion, the paint job, and match was perfect. The vehicle they worked on was 20 years old , and they were able to find parts and match the ..." Read more

"I was extremely pleased with the end result of the work on my Terrain and totally surprised at the level of clean they ..." Read more

"Excellent service, efficient, great communication. Vehicle back to perfection in half the time estimated. The complete detail was an added bonus."

"Done in one day!!"

"Truck turned out great and done in a very quick timeframe very happy with the outcome"

"The wrong part was ordered, should of had vehicle back same day."

"Earlier than expected. :"

Service Quality
Timeliness

Service Quality
Timeliness

"Everyone here is absolutely amazing! So kind and courteous! Love the customer service!"

"... bringing it back to new! I would totally recommend them… very professional, and always kept me informed of what was going on." Read more

"... professional and did an incredible job fixing my truck. The body work and especially the paint job were flawless. Highly recommend." Read more

"... vehicle looked after completion, the paint job, and match was perfect. The vehicle they worked on was 20 years old , and they were able to find parts and match the ..." Read more

"I was extremely pleased with the end result of the work on my Terrain and totally surprised at the level of clean they ..." Read more

"Excellent service, efficient, great communication. Vehicle back to perfection in half the time estimated. The complete detail was an added bonus."

"Done in one day!!"

"Truck turned out great and done in a very quick timeframe very happy with the outcome"

"The wrong part was ordered, should of had vehicle back same day."

"Earlier than expected. :"

Peter & Tracey (Toyota owner) reviewed 10/15/26

Lynn (Jeep owner) reviewed 10/15/26

I loved the vehicle detail inside and outside, that was fantastic!!

Mckenna (Chevrolet owner) reviewed 10/5/26

Was so fast and the easiest time I’ve had with any mechanic :)

Leroy (Cadillac owner) reviewed 10/1/26

On time, clean facility, great people and staff.

Great, worked with my schedule

Kathryn (Ford owner) reviewed 10/1/26

M And M worked me in, even though their schedule was full because after the accident, I had a car that was not safe to drive. They did an excellent job in my car looked like new!

My car looked like New when they were done

Ryan (RAM owner) reviewed 9/28/26

Fred (Nissan owner) reviewed 9/28/26

Great repair, and even detailed the interior!

Kathryn (Ford owner) reviewed 9/28/26

I was happy new floor mats were put in. It was clean.

I would give 20 stars if possible. :)

Kathleen (Nissan owner) reviewed 9/24/26

My daughter was thrilled with your work and especially the detailing done on her car as well. I felt communication could have been better to where you didn't accept what the insurance paid, delaying the delivery of her car back to her. But we would use your services again, if the need arises.

This would be the communication mentioned in the last box, not knowing there would be more questions to answer

Georgie (Cadillac owner) reviewed 9/24/26

Absolutely

I was very very satisfied!!!! I will recommend you to anyone. Thank you for doing a fantastic job!!!!!!

Excellent

Danielle (Jeep owner) reviewed 9/22/26

Miranda (GMC owner) reviewed 9/17/26

Randy (RAM owner) reviewed 9/17/26

Yes I would

They were great friendly and explained everything that had to be done thanks

Awesome to work with

Eric (Chevrolet owner) reviewed 9/10/26

I recommend this shop always

Very informative on repairs and work was done promptly and thoroughly thank you

My go to for all future repairs

Michael (Chevrolet owner) reviewed 9/9/26

Staff was very professional and Carl was great!

Nichole (Chevrolet owner) reviewed 9/3/26

They did a fantastic job on my car they keep me updated on how things were going. They even cleaned the inside and the outside of my car it was perfect thank you M&M Collision you guy's ROCK

Keep me up to date

Kelly (Chevrolet owner) reviewed 8/31/26

Great customer service and communication.

Kevin (Chevrolet owner) reviewed 8/31/26

Dean (GMC owner) reviewed 8/28/26

I was extremely pleased with the end result of the work on my Terrain and totally surprised at the level of clean they did before I picked it up. Ive never had a body shop detail a vehicle before.

I was very very impressed with the end result of the work done on my terrain and especially impressed (surprised) when they detailed it before I picked it up. Ive never had a body shop detail a vehicle before.

Randall (Toyota owner) reviewed 8/24/26

Yes I would.

I want to thank Carl for the fast and quick response of getting my van fixed for me. And thank all who you involved putting it back together it looks great. Thank you. M&M collision.

They did an excellent job the van looks like new again.

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Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

M&M Collision Center, Inc

About M&M Collision Center, Inc

Reviews (453)

439 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 4.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean