JR Customs and Collision LLC

5.0 (761reviews)

100%

(231) 598-9444

19100 Northland Dr, Big Rapids, MI 49307

100%

See Photos

19100 Northland Dr
Big Rapids, MI 49307

Get Directions Website Email

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

About JR Customs and Collision LLC

See Photos

19100 Northland Dr
Big Rapids, MI 49307

Get Directions Website Email

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 11 years, 9 years at this location.

JR Customs and Collision is a small auto body repair business with over 25 years experience. Our team is experienced in many different aspects of auto body repair. We work carefully on your vehicle to make sure it is repaired to your satisfaction and can ensure your safety. If your vehicle is damaged and needs to be repaired by an auto body expert, you can trust the team at JR Customs and Collision. Our expert repairs ensure your safety and make sure you leave happy with your vehicle’s condition. Our team of perfectionists takes pride in the work it does and double checks for correctness from the beginning of the job to the end.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (761)

Sort By:
Newest
Rating

393 Customers Rated

5 Stars

49.5% Complete

(377)
4 Stars

1.7% Complete

(13)
3 Stars

0.3% Complete

(2)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0.1% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, with many highlighting flawless repair work that left vehicles looking brand new or better than expected. Communication throughout the repair process is a standout strength, with customers appreciating regular updates via calls and texts, transparent explanations of delays, and seamless coordination with insurance providers. Timeliness is frequently commended, with numerous vehicles completed ahead of schedule. Staff friendliness, professionalism, and attention to detail - including complimentary interior and exterior cleaning - are recurring highlights. A few customers noted minor areas for improvement, such as occasional parts delays, incomplete add-on installations, and inconsistent vehicle cleanliness upon return, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"Wow over and above I'd give you 100%"

"Very happy with how my truck turned out. Even more impressed with them for cleaning my truck ..." Read more

"JR Customs did a fantastic job, and made everything very convenient for me. And my car was SO clean when I got it back!"

"The team was great at providing updates, my car looks great after repair, and it was even cleaner on the inside than it was when I dropped ..." Read more

"... They were better than I couldve ever expected. The staff was very courteous and went out of their way to make sure everything was right." Read more

"My car was done a day early."

"Really appreciate the car being repaired so quickly. A day earlier than we anticipated. Thank you so much!"

"When we dropped off my car, I was told it would take about a week, and it took exactly a week. Thank you"

"The work looked great and completed when they said it would be. Also thanks for cleaning the interior after work ..." Read more

"Waiting on a part!"

"Everything was communicated successfully throughout the process, and any extensions in time were explained ..." Read more

"Professional service with exceptional communication that made for a seamless process."

"Communication throughout the extensive repair process was excellent!"

"Great communication and helpful with getting questions answered. If I get in a wreck again hope not Im definitely ..." Read more

"Everyone there is super friendly. They made the whole process with insurance and the rental car, while my car was being fixed, so easy. ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Wow over and above I'd give you 100%"

"Very happy with how my truck turned out. Even more impressed with them for cleaning my truck ..." Read more

"JR Customs did a fantastic job, and made everything very convenient for me. And my car was SO clean when I got it back!"

"The team was great at providing updates, my car looks great after repair, and it was even cleaner on the inside than it was when I dropped ..." Read more

"... They were better than I couldve ever expected. The staff was very courteous and went out of their way to make sure everything was right." Read more

"My car was done a day early."

"Really appreciate the car being repaired so quickly. A day earlier than we anticipated. Thank you so much!"

"When we dropped off my car, I was told it would take about a week, and it took exactly a week. Thank you"

"The work looked great and completed when they said it would be. Also thanks for cleaning the interior after work ..." Read more

"Waiting on a part!"

"Everything was communicated successfully throughout the process, and any extensions in time were explained ..." Read more

"Professional service with exceptional communication that made for a seamless process."

"Communication throughout the extensive repair process was excellent!"

"Great communication and helpful with getting questions answered. If I get in a wreck again hope not Im definitely ..." Read more

"Everyone there is super friendly. They made the whole process with insurance and the rental car, while my car was being fixed, so easy. ..." Read more

Chris (Jeep owner) reviewed 8/26/26

Kim (Mitsubishi owner) reviewed 8/17/26

Catherine (Chevrolet owner) reviewed 8/14/26

Brian (Ford owner) reviewed 8/13/26

The reason I bring my vehicles to JR Customs is because of the professionalism of all the employees. Also the knowledge and ability of the crew to fix vehicles to be better than new. I thank everyone at JR Customs

Jim (Chevrolet owner) reviewed 8/7/26

Great service and a great repair

Kyle (Kia owner) reviewed 7/30/26

Very easy to work with, gave updates on my vehicle when needed. Working with the rental from Enterprise was a breeze as well. Thank you for the repairs, will definitely recommend to others.

Ted (BMW owner) reviewed 7/29/26

They are always great to work with. They have worked on several of my cars for me.

Susan (Toyota owner) reviewed 7/28/26

When the car wasn't ready as expected, I appreciated your loaning me a vehicle.

David (Chevrolet owner) reviewed 7/27/26

Neal (Buick owner) reviewed 7/27/26

Marilynn (Dodge owner) reviewed 7/20/26

I often recommend this shop. Very nice work.

The car looks great

All of the employees are very informative and personable

Rose (Nissan owner) reviewed 7/16/26

Great

Great job

Joseph (Subaru owner) reviewed 7/16/26

I recommend this place to everyone. I tell people to damage their vehicles just to go here.

JR Customs did a fantastic job, and made everything very convenient for me. And my car was SO clean when I got it back!

I love the people at JR Customs!! The front desk girl is fantastic!

Charles (Ford owner) reviewed 7/13/26

They did great by giving me a loan or vehicle.I appreciate that, but they forgot a couple of things that need to be taken care of.

Grant (Jeep owner) reviewed 7/9/26

Continual communication good

Great communication

Arthur (RAM owner) reviewed 7/6/26

Excellent job. You people are the best. Thank you so much.

Nicole (Honda owner) reviewed 6/30/26

Carrie (Chrysler owner) reviewed 6/18/26

You guys did an amazing job!

Dan (Dodge owner) reviewed 6/18/26

Would recommend in a hart beat

Could not be more Delighted with the Alsome work done & cost,when I went in couple weeks ago & talked to Jason & right from the get go felt very confident & after having my vehicle repaired (I waited for it)as I seen what was happening his company felt just like years back when I worked in the big city before they got big & politics took over,still has that warm small town feeling almost makes me want to go back to work?

Excellent,very informative as the project was happening

Heather (Nissan owner) reviewed 6/15/26

Everyone there is super friendly. They made the whole process with insurance and the rental car, while my car was being fixed, so easy. I didn't have to do anything. Super impressed and my car looks brand new. I will definitely use them again if needed. Thanks guys 🙂

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

JR Customs and Collision LLC

About JR Customs and Collision LLC

Reviews (761)

393 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

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