JR Customs and Collision LLC

4.9 (779reviews)

100%

(231) 598-9444

19100 Northland Dr, Big Rapids, MI 49307

100%

See Photos

19100 Northland Dr
Big Rapids, MI 49307

Get Directions Website Email

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

About JR Customs and Collision LLC

See Photos

19100 Northland Dr
Big Rapids, MI 49307

Get Directions Website Email

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 11 years, 9 years at this location.

JR Customs & Collision has been providing professional collision repair backed by more than 25 years of experience. Our skilled team is experienced in all aspects of collision repair and is committed to restoring your vehicle’s safety, appearance, and performance. We understand that proper collision repair goes far beyond making a vehicle look good. We complete every repair with careful attention to detail, using proven methods and a thorough quality-control process from start to finish. Through our partnership with Michigan ADAS Calibrations & Glass, we are also able to provide comprehensive automotive glass services and advanced driver assistance system (ADAS) calibrations, including radar and camera calibrations. This allows us to better manage today’s increasingly complex vehicle repairs while helping ensure critical safety systems are functioning as designed. Our team takes pride in doing the job right. From minor body damage and glass replacement to major collision

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Motorcycle Repair
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (779)

Sort By:
Newest
Rating

406 Customers Rated

5 Stars

50.1% Complete

(390)
4 Stars

1.7% Complete

(13)
3 Stars

0.3% Complete

(2)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0.1% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, with many noting repairs that exceeded expectations and left vehicles looking brand new. The seamless coordination with insurance companies and rental car arrangements was frequently highlighted as a standout convenience. Communication throughout the repair process received strong acclaim, with customers appreciating regular updates via calls and texts. Timeliness was largely commended, with several vehicles completed ahead of schedule, though a few customers noted delays due to parts availability or additional damage discovered during repairs. The interior and exterior cleaning of vehicles upon return was a pleasant surprise frequently mentioned. A small number of customers pointed out minor oversights such as missed accessories or incomplete cleaning, reflecting areas noted directly from their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"Great service and a great repair"

"Great communication and top of the line work completed."

"The repairs turned out perfect! They were better than I couldve ever expected. The staff was very courteous and went out of their ..." Read more

"Fast, courteous, quality service. Extremely pleased!"

"JR Customs and Collision went over and above what I had expected."

"Really appreciate the car being repaired so quickly. A day earlier than we anticipated. Thank you so much!"

"The work looked great and completed when they said it would be. Also thanks for cleaning the interior after work ..." Read more

"Very satisfied we had the repairs made and our truck back in less than a week"

"... Everyone I dealt with was very pleasant and helpful. The repair was scheduled quickly and done early! Everything looks and runs great." Read more

"Finished ahead of schedule and looks great!"

"Friendly staff, greatly appreciated the ongoing communication throughout the process and seamless integration working with the insurance."

"Professional service with exceptional communication that made for a seamless process."

"The team was great at providing updates, my car looks great after repair, and it was even cleaner on the inside than it was ..." Read more

"Perfect communication and great work!"

"Communication throughout the extensive repair process was excellent!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Great service and a great repair"

"Great communication and top of the line work completed."

"The repairs turned out perfect! They were better than I couldve ever expected. The staff was very courteous and went out of their ..." Read more

"Fast, courteous, quality service. Extremely pleased!"

"JR Customs and Collision went over and above what I had expected."

"Really appreciate the car being repaired so quickly. A day earlier than we anticipated. Thank you so much!"

"The work looked great and completed when they said it would be. Also thanks for cleaning the interior after work ..." Read more

"Very satisfied we had the repairs made and our truck back in less than a week"

"... Everyone I dealt with was very pleasant and helpful. The repair was scheduled quickly and done early! Everything looks and runs great." Read more

"Finished ahead of schedule and looks great!"

"Friendly staff, greatly appreciated the ongoing communication throughout the process and seamless integration working with the insurance."

"Professional service with exceptional communication that made for a seamless process."

"The team was great at providing updates, my car looks great after repair, and it was even cleaner on the inside than it was ..." Read more

"Perfect communication and great work!"

"Communication throughout the extensive repair process was excellent!"

Eric (GMC owner) reviewed 10/20/26

Looks better then new...the work and detail job is awesome...definitely going to use you guys again and will send others your way Great work everyone

Elsa (Volkswagen owner) reviewed 10/19/26

Michael (Chevrolet owner) reviewed 10/16/26

How I describe J R Custom and Collision, Work quality 10. Staff 10. Friendliness 10, Knowledgeable 10. Experience 10. Answered every question 10. I would highly recommend them to anybody who asked. Now take all the tens above and add another 10 to each one.

Bridget (Chevrolet owner) reviewed 10/13/26

There are a few spots that could be wet, sanded and buffed to get a better appearance. There are two dimples in the clearcoat and at least one area that is a run. If this could be taken care of the rating would increase up to a 10. Thank you

Anonymous (Jeep owner) reviewed 10/12/26

Sondra (Jeep owner) reviewed 10/12/26

I'm so happy with the work that was done. My Jeep looks brand new.

Lola (Volkswagen owner) reviewed 10/5/26

Ron (Jeep owner) reviewed 10/3/26

Beth (Hyundai owner) reviewed 9/30/26

Amy (Chevrolet owner) reviewed 9/21/26

Looks brand new!

Friendly, polite, and easy to work with!

Laura (Chevrolet owner) reviewed 9/15/26

Amy (Chevrolet owner) reviewed 9/8/26

Caroline (Subaru owner) reviewed 9/7/26

Steve (Chevrolet owner) reviewed 9/5/26

Quality is JOB=1

Tamie (Ford owner) reviewed 9/3/26

Corey (Ford owner) reviewed 9/1/26

Great communication and customer service

Terry (GMC owner) reviewed 8/31/26

GREAT JOB EVERYONE

Donald (Chevrolet owner) reviewed 8/31/26

JR Customs and Collision went over and above what I had expected.

Chris (Jeep owner) reviewed 8/26/26

Kim (Mitsubishi owner) reviewed 8/17/26

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Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

JR Customs and Collision LLC

About JR Customs and Collision LLC

Reviews (779)

406 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0