Gerber Collision & Glass - Big Rapids
18209 Northland Dr,
Big Rapids,
MI
49307
USA
Gerber Collision & Glass - Big Rapids offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular updates, text message notifications, and clear explanations throughout the repair process. Timeliness is frequently mentioned as outstanding, with numerous repairs completed ahead of schedule. Customers value the thorough workmanship that makes vehicles look like new, the convenience of rental car coordination, and the bonus of vehicle cleaning services. The welcoming environment and attention to detail create positive experiences that generate strong recommendations and repeat business.
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Service Quality
"Outstanding service and the work was absolute perfection!"
"Every interaction was done with kindness and respect."
"They all care about the customer and doing a good job"
"... updates. You guys never cease to amaze me and that's why Gerber Glass and Collision will always be my go to repair shop. 1010 everything."
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"Took them a month to finish. They were rude and didn't communicate with me."
"Work was completed ahead of original completion date !"
"Very professional, completed work ahead of schedule, outstanding customer service and repair."
"Completed way early!"
"Great job and fast Was told Id have my car by January 2 I got it sooner"
"It only took a few days to complete the repairs even though I was told two weeks. Thoroughly pleased with that."
"Perfect communication... zero complaints!"
"Great communication from initial estimate to completion. Always great work... very thorough."
"Consistent messaging from start to finish about each phase of the repair"
"Really liked the text messages keeping us updated on the repairs."
"Given the unusual situation I had hoped for more updates in regard to the repairs and the timeline."
Claire & William A
(Lincoln owner)
reviewed 8/3/26
My Experience - 5.0/5.0 -
Fast and excellent work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Cynthia
(Ford owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Liesl
(Dodge owner)
reviewed 7/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Diana
(Kia owner)
reviewed 7/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
David
(Chevrolet owner)
reviewed 7/27/26
My Experience - 0.0/5.0 -
No right taillights of any kind. Paint hue is OK, however the paint has much more metallic flake than the original paint.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.5/5.0
Michael
(Dodge owner)
reviewed 7/25/26
My Experience - 5.0/5.0 -
So far we are satisfied. Durango looks good process was good. Clean car thank you. I do have a question on the bill. There is over $900 in miscellaneous category. That is a lot of money to not have an explanation of where it went to the repair. But the service was great. Once that is cleared up I can say highly satisfied.
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Shirley
(Ford owner)
reviewed 7/23/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Eric
(Toyota owner)
reviewed 7/20/26
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Jimmy
(Ford owner)
reviewed 7/16/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great and great staff
Customer Service - 5.0/5.0 -
Everything was great and great staff
John
(Chrysler owner)
reviewed 7/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Michael
(Jeep owner)
reviewed 7/10/26
My Experience - 5.0/5.0 -
Great service and staff. Would recommend 100 percent.
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Frances
(Chevrolet owner)
reviewed 7/10/26
My Experience - 5.0/5.0 -
Robert and me his mom love the work you did on his truck it's beautiful we will refer people to you thank you all so much everyone there was so good Thank you so much GOD BLESS YOU ALL
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Donald
(Chevrolet owner)
reviewed 7/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Dawn
(Kia owner)
reviewed 7/7/26
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Pearl
(Chevrolet owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
James
(Subaru owner)
reviewed 6/19/26
My Experience - 5.0/5.0 -
Fast quality workmanship
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sandy
(Chevrolet owner)
reviewed 6/18/26