Gerber Collision & Glass - Big Rapids
18209 Northland Dr,
Big Rapids,
MI
49307
USA
Gerber Collision & Glass - Big Rapids offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The professionalism and friendliness of the entire staff received widespread appreciation. Communication was a standout strength, with customers highlighting regular text and phone updates throughout the repair process. Timeliness was frequently celebrated, as many repairs were completed ahead of schedule, which customers found to be a pleasant surprise. A few customers noted areas for improvement, including better follow-through on minor details, more proactive communication during unusual situations, and clearer billing explanations. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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Service Quality
"After a deer collision accident, Gerber repaired the extensive damage to new conditions. No one could guess that it was just a crumpled mess. ..."
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"Fast and excellent work. We cant even tell there was any damage prior to your workmanship!!"
"Everything was completed perfectly. No flaws and very detail oriented."
"Did an excellent job with the repairs needed . I was a little shocked when told how long it would ..."
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"Looks amazing. Really impressed how good it looks"
"It only took a few days to complete the repairs even though I was told two weeks. Thoroughly pleased with that."
"... was good communication on the process and timeline. The work was completed 1 week ahead of schedule. I was really impressed!"
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"Very professional, completed work ahead of schedule, outstanding customer service and repair."
"The only thing we were dissatisfied because the time it took to fix it"
"Great communication from initial estimate to completion. Always great work... very thorough."
"Really liked the text messages keeping us updated on the repairs."
"Consistent messaging from start to finish about each phase of the repair"
"Given the unusual situation I had hoped for more updates in regard to the repairs and the timeline."
Claire & William A
(Lincoln owner)
reviewed 8/3/26
My Experience - 5.0/5.0 -
Fast and excellent work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Cynthia
(Ford owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Liesl
(Dodge owner)
reviewed 7/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Diana
(Kia owner)
reviewed 7/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
David
(Chevrolet owner)
reviewed 7/27/26
My Experience - 0.0/5.0 -
No right taillights of any kind. Paint hue is OK, however the paint has much more metallic flake than the original paint.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.5/5.0
Michael
(Dodge owner)
reviewed 7/25/26
My Experience - 5.0/5.0 -
So far we are satisfied. Durango looks good process was good. Clean car thank you. I do have a question on the bill. There is over $900 in miscellaneous category. That is a lot of money to not have an explanation of where it went to the repair. But the service was great. Once that is cleared up I can say highly satisfied.
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Shirley
(Ford owner)
reviewed 7/23/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Eric
(Toyota owner)
reviewed 7/20/26
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Jimmy
(Ford owner)
reviewed 7/16/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great and great staff
Customer Service - 5.0/5.0 -
Everything was great and great staff
John
(Chrysler owner)
reviewed 7/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Michael
(Jeep owner)
reviewed 7/10/26
My Experience - 5.0/5.0 -
Great service and staff. Would recommend 100 percent.
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Frances
(Chevrolet owner)
reviewed 7/10/26
My Experience - 5.0/5.0 -
Robert and me his mom love the work you did on his truck it's beautiful we will refer people to you thank you all so much everyone there was so good Thank you so much GOD BLESS YOU ALL
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Donald
(Chevrolet owner)
reviewed 7/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Dawn
(Kia owner)
reviewed 7/7/26
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Pearl
(Chevrolet owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
James
(Subaru owner)
reviewed 6/19/26
My Experience - 5.0/5.0 -
Fast quality workmanship
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sandy
(Chevrolet owner)
reviewed 6/18/26