Carbone Collision Center

4.7 (1,807reviews)
92%
5718 Horatio Street,  Utica,  NY  13502

In operation 47 years, 8 years at this location.

Full Service Collision Repairs

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
GM
Honda
I-Car
Nissan
Subaru

Reviews (1,807)

Likely to Recommend

Second time repair , fit an finish represents the experience of the personnel

Repair Quality

Real nice total repair service system

Customer Service

Very top rste

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I love Carbone fast quick and dependable keep up the good work

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She is excellent

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Like I said , great job. I would recommend them in a heartbeat. Couldn’t have been done any better anywhere else. Plus the whole truck was vacuumed and washed.

Repair Quality

Very satisfied. Everyone was helpful caring and professional.

Customer Service

Didn’t really come in contact with them but the job was fantastic. Great job.

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I feel that only the cosmetic problems were fixed on my truck. Yes it looks good now but still feels very unsafe to drive. It is now telling me the stabili tram needs to be fixed. That wasn’t there before. I also had a turn signal on front drivers side not working after I picked it up.that was fine when I dropped it off.

Customer Service

I felt that nobody listened to what I said when dropping off my vehicle.

Likely to Recommend

Repair Quality

My car looks shiny like new!!!

Customer Service

Stephanie was P H E N O M E N A L, I could not thank her enough for her clear communication and constant updates! She made this entire process painless, THANK YOU STEPHANIE!!!!

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It took 3 weeks longer than they said it was going to take

Customer Service

Very efficient and understanding. Very pleasant.

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The ladies at the front desk were very friendly, accommodating and pleasure to deal with

Likely to Recommend

I already have recommended it to friends.Family and people I don't even know

Repair Quality

Carbone Collision is hands down the BEST place to take your vehicle

Customer Service

The people and customer service at carbon collision are absolutely awesome. We wouldn't want to deal with anyone else

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Repair Quality

Carbone always does excellent work!

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Easy to do business with a helpful staff. Work was good too

Repair Quality

Everyone was very friendly and helpful. I was kept up to date on the progress of my vehicle and the work came out great.

Customer Service

They were very helpful

Likely to Recommend

Second vehicle I’ve had repaired there in a couple years

Repair Quality

Car looks new again.

Customer Service

Pleasant desk person and explained every step