Carbone Collision Center

4.7 (1,814reviews)
92%
5718 Horatio Street,  Utica,  NY  13502

In operation 47 years, 8 years at this location.

Full Service Collision Repairs

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
GM
Honda
I-Car
Nissan
Subaru

Reviews (1,814)

Likely to Recommend

Repair Quality

very polite and we were given a lot of updates on the repair.

Customer Service

Likely to Recommend

Repair Quality

Extremely fast repair time, super nice employees, constant communication regarding updates, and took care of getting me home when dropping off and taking care of the rental return. Many thanks

Customer Service

Likely to Recommend

Repair Quality

They did a great job! They took they're time and did the job right! Very happy with repair

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Service destbwas great and kept me well informed. Car literally came back cleaner both on the inside and out with them appearing to show a lot of care for the vehicle that they were repairing.

Customer Service

Service desk was great and kept me well informed. Car literally came back cleaner both on the inside and out with them appearing to show a lot of care for the vehicle that they were repairing.

Likely to Recommend

Repair Quality

Nice job & short turn around!

Customer Service

Returned Clean

Likely to Recommend

Highly recommend this shop to EVERYONE i know

Repair Quality

I cant speak to what I can't see, but what I can see-Wow! My entire car came back looking better than when it first went in. AWESOME JOB

Customer Service

Took care of everything for me

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Top notch work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great job! Thank you!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

All were very nice

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The service itself was very good. The car you gave me was not comparable to mine and was a piece of junk

Customer Service

Good

Likely to Recommend

I've told at least 20 people already and showed them the repair.

Repair Quality

Perfection

Customer Service

Professional, kind, and helpful the moment I walked through the door. Patrick was excellent completing the claim.

Likely to Recommend

And what absolutely return , if I ever need any service again

Repair Quality

Everyone I dealt with was absolutely fantastic. They went above and beyond to make sure I was happy with their service. The girls at the front desk were very polite and courteous. I give everyone ten stars.

Customer Service

Excellent!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Happy with the over all handling of my vehicle. Exceptionally quick in getting the car in and out. The communication updates couldn’t have been any better.

Customer Service

I have no complaints or concerns with customer service they were very friendly and addressed all questions and concerns professionally.

Likely to Recommend

Repair Quality

Customer Service

Very poor craftsmanship. Body work was terrible on my truck door.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean