Carbone Collision Center

4.7 (1,816reviews)
92%
5718 Horatio Street,  Utica,  NY  13502

In operation 47 years, 8 years at this location.

Full Service Collision Repairs

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
GM
Honda
I-Car
Nissan
Subaru

Reviews (1,816)

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Customer Service

Very poor craftsmanship. Body work was terrible on my truck door.

Returned Clean

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Great keeping me updated

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The staff right a the very beginning treats me well everything was right on point and they help me to go trough this difficult moment very smoothly thanks

Customer Service

Returned Clean

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Repair was fantastic. Hit a turkey and had to bring my car in to be repaired. The staff at the desk were amazing and made everything ridiculously easy and communicated each step of the way with both the rental agency and me. Would definitely recommend.

Customer Service

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Great job.

Customer Service

Returned Clean

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Hi! It’s been great so far! The only thing that I saw a component that was a bit loose. Not sure how to describe it but it was a black plastic over the windshield and the hood

Customer Service

Really good! Communicated well with all the updates

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They were easy to work with and got the repairs done quickly

Customer Service

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Only because they are in the insurance network

Repair Quality

Washer reservoir was cracked and they never checked it

Customer Service

Took vehicle there on recommendation from insurance company had my vehicle for 33 days took it in and this dismantled vehicle before ordering any parts. I got my car back after 33 days and auto start was not programmed. Washer reserve was cracked. Had to return vehicle get another loaner, they billed me for their washer reserve Auto start took over half an hour for them to start it when I receive vehicle back.

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Customer Service

Great communication

Returned Clean

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Thank you for the great service ! Also pleased that we were kept advised to the progress on the work and that it was finished on schedule

Customer Service

Returned Clean

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Returned Clean

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Returned Clean

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Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Carbone Collision did a great job on my truck. The communication was great all the way through the process. Also great turn around time. Thanks again

Customer Service

Great customer service. Answered my phone calls and all my questions that were asked