Carbone Collision Center

4.7 (1,817reviews)
92%
5718 Horatio Street,  Utica,  NY  13502

In operation 47 years, 8 years at this location.

Full Service Collision Repairs

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
GM
Honda
I-Car
Nissan
Subaru

Reviews (1,817)

Likely to Recommend

Repair Quality

Carbone Collision did a great job on my truck. The communication was great all the way through the process. Also great turn around time. Thanks again

Customer Service

Great customer service. Answered my phone calls and all my questions that were asked

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Work on the car took far too long but excellent customer service and friendly staff.

Customer Service

Returned Clean

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My front license plate was lost, so I needed to go to DMV to replace and transfer registration which was annoying

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Had work done on my vehicle and it was done great. Looks amazing and you can't even tell anything happened. I'm very pleased over all.

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the work appears great!

Customer Service

Stephany was a great help

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They made the claim so painless. Thank you carbone!

Repair Quality

They made the process of dropping off anbd picking up a rental car so simple and they even cleaned my car.10 stars!!!

Customer Service

Excellent customer service!

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Repair Quality

Excellent service and repair! Staff was very communicative throughout the entire repair process.

Customer Service

Excellent customer service!

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Very professional service

Repair Quality

repair was completed quickly and I was kept informed of process

Customer Service

Very friendly, courteous and helpful with process

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The quality of the repair is excellent. The new fender and bumper look perfect, and all the work was done very neatly. I especially appreciated that they polished the headlights — it was a great bonus and the car looks much better now.

Customer Service

The customer service was great. The staff was very friendly and professional throughout the process. I really appreciate that they handled all the communication with my insurance company directly, saving me a lot of hassle. Even with the parts delay, they listened to my situation and made sure the car was ready by the deadline I needed. Great communication!

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Repair Quality

Carbone Collision treated both me and my vehicle with utmost care.

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Repair Quality

Paint color on bumper does not match the rest of the truck, over spray inside the wheel wells, front quarter panel does not line up correctly with bumper.

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