Carbone Collision Center

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0 -

Carbone claimed that the wrong part number was put on Allstate's write up. They claim they ordered right part number but when we asked for part number twice (after already waiting two months because the part was supposedly back ordered) within a four week period they gave us the wrong part number both times. It wasn’t until we requested an email with a picture of the part that they suddenly realized. The next day after bringing this to their attention we received an email stated the part was ordered and on its way. Though they still claimed that they had the right part number the whole time. If that was the case, we would’ve gotten the right part number sent to us the two times we asked and we did not. I waited over three months to get my car back because of this issue with a payment of over $1100 a month because someone which I would say the parts department is responsible to check part numbers no matter what Allstate writes. They didn’t excellent job repairing the vehicle however it does not help the fact that I paid a payment for three months on a vehicle that should’ve been done a lot faster if this department checked and verified part numbers when working on a vehicle. This is the very first GM I have ever bought, and I highly doubt I would ever buy one again because of this experience.

Customer Service - 1.0/5.0 -

Carbone claimed that the wrong part number was put on Allstate's write up. They claim they ordered right part number but when we asked for part number twice (after already waiting two months because the part was supposedly back ordered) within a four week period they gave us the wrong part number both times. It wasn’t until we requested an email with a picture of the part that they suddenly realized. The next day after bringing this to their attention we received an email stated the part was ordered and on its way. Though they still claimed that they had the right part number the whole time. If that was the case, we would’ve gotten the right part number sent to us the two times we asked and we did not. I waited over three months to get my car back because of this issue with a payment of over $1100 a month because someone which I would say the parts department is responsible to check part numbers no matter what Allstate writes. They didn’t excellent job repairing the vehicle however it does not help the fact that I paid a payment for three months on a vehicle that should’ve been done a lot faster if this department checked and verified part numbers when working on a vehicle. This is the very first GM I have ever bought, and I highly doubt I would ever buy one again because of this experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

The two women at the front desk were helpful and friendly!!

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I haven’t seen before like that.

Repair Quality - 5.0/5.0 -

They made the car like brand new. And they cleaned my car absolutely.

Customer Service - 5.0/5.0 -

They are patient and friendly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job on fixing the car and the ladies at the front desk were very helpful and kind

Customer Service - 5.0/5.0 -

Did a great job on fixing the car and the ladies at the front desk were very helpful and kind

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You guys did amazing work on my 2024 Chevy Trax RS. After reaching out to my insurance company, just under $7400 in total cost was covered and repaired within a month which is very important when you’re someone using ride share. The paid Uber ride home was more than accommodative. Everything works perfect and my car came back looking brand new and clean! Thanks for keeping me updated every step of the way.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am satisfied, but before the accident t my car has the automatic shut off at stop lights and that does not seem to be working. is there a button I need to press

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone there was very professional and nice and respectful and knowledgeable about everything! It looks brand new! Thank you so much for helping me understand the process of this as well as I’ve never been through this before and as challenging as it was for me without my Jeep I felt assured that it was being taken care of well. The text message updates were very informative and helpful. Thank you guys for going above and beyond my expectations in all of this with every call and update and the recovery time with the work as well. Thank you so very much!

Customer Service - 5.0/5.0 -

Customer service above and beyond my expectations! Exceeded my expectations every time we spoke 💜🥰 💯

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The only problem I had was the time it took it was over a month but other then that I'm very happy with everything

Customer Service - 5.0/5.0 -

They kept me up to date on the work and how long it would take

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was thoroughly impressed by everyone that I spoke with ( and me when I was in Florida and doing business from a distance) treated me with respect , professionalism and regard. Also the speed that my vehicle was completed …plus how you handled the rental. Thank you so much

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

Kinda in the middle, repairs were good but someone stole property out of my vehicle

Repair Quality - 3.0/5.0 -

Repairs were great however someone stole over $40 worth of quarters out of my car that was in my middle counsel. I called and spoke to someone about and she said I’d get a call back from the manager, which I haven’t received.

Customer Service - 3.5/5.0 -

I was told I’d receive a call back from the manager regarding the money stolen out of my car and haven’t received a call back.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Took a long time but insurance provided a rental so it didn't matter

Customer Service - 4.5/5.0