Carbone Collision Center

4.7 (1,821reviews)
92%
5718 Horatio Street,  Utica,  NY  13502

In operation 47 years, 8 years at this location.

Full Service Collision Repairs

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
GM
Honda
I-Car
Nissan
Subaru

Reviews (1,821)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I am pleased with the body work they did. Now when I turn my vehicle in when lease is done if there is a problem it's not my fault.

Repair Quality

Mike was exceptional. He always responded to my text. I started with him and ended with him making sure I was satisfied with everything. He and the body men did an excellent job.

Customer Service

There was an issue with the man at the counter when he called me at 208 and told me my car was done he said I had to come up that day to pick it up. I had to work at 400 so there was no way. He said they would charge me an additional day if I didn't come get it that day. When I went to pick my car up he apologized for the misunderstanding. So that is the reason he got a 9 not a 10

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Couldn't be happier to refer others to Carbone Collision.

Repair Quality

Would have been 10 of 10. For some odd reason, all four tires were inflated to 71psi when I picked up my vehicle. I was very unhappy when I saw this.

Customer Service

Not sure of names. But, the employees that made several attempts to get Erie Insurance to address the issues with the setting up of my rental, went above and beyond what I would have expected. Thank you!

Likely to Recommend

Repair Quality

Customer Service

They did a great job on my car!!!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Great shop

Repair Quality

Excellent work. Done earlier than expected

Customer Service

Easy to work with.

Likely to Recommend

Excellent work.

Repair Quality

Excellent service. Notified me on each step of service. Beautiful work done. Fast and efficient. Very pleased. Thank you so much.

Customer Service

Very pleasant employees

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The service was superb.

Customer Service

Likely to Recommend

Repair Quality

Customer Service