Carbone Collision Center

4.7 (1,815reviews)
92%
5718 Horatio Street,  Utica,  NY  13502

In operation 47 years, 8 years at this location.

Full Service Collision Repairs

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
GM
Honda
I-Car
Nissan
Subaru

Reviews (1,815)

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My Experience

I am in a disagreement with you guys first off because it wasn’t me who paid it but you guys first told me a price that came out the car then you guys came up with another price you guys wanted to charge me 167 for a tire that was part of the damage then you guys call me that the car was ready for the day which caused me a headache because I thought I was gonna be without a car 2 days later you guys tell me that the car is ready I had to borrow money to pay the deductible because of you guys telling me one day and then changing to another day I’m go to pick up the car and you guys have to adjust the hood because it wouldn’t close right how do you guys want me to satisfied with that job for all of the harsh things you guys made me go through at least I would expect a little help on the payment of the deductible at least for me too pay it in 2 payments because with the person I spoked too and I explained my situation too basically made me feel like it was my problem and not there’s but anyways thank you at least I have my car already

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My Experience

Ensure that all repairs are completed to standard allowing the repaired vehicle not to have to go back for additional adjustments.

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On repairs driver door needs adjustment, ABS needs diagnostic, and windshield washer fluid is not working

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My Experience

I know that getting parts was a bit difficult due to the GM strike, but your e-mails informing me of where you were at during the month was really helpful. The finished result was fantastic. I will recommend Carbone Collision to anyone in need of vehicle repair.

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The repair of my vehicle took a month, partly due to a GM strike. I was kept informed of progress being made in a timely manner. I am totally satisfied with the repair and would highly recommend Carbone Collision Center.

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Absolutely satisfied. Workmanship excellent. Customer service very friendly. You repaired my corvette as if it was your own. Thank you

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It was excellent...if 10 is highest, that would be my score

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