Carbone Collision Center
In operation 47 years, 8 years at this location.
Full Service Collision Repairs
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
After this repair, I'm not sure.
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Ther a are three areas that are incomplete. There is a missing light cover, a place that wasn't painted and is missing screws, and one area on the driver's door that is loose.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I came in to drop my car off but was told a part was on back order and I should have been called and informed. Had to bring my car on a different day. Not really a big deal though
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The camera on my mirror is not functioning properly
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The damaged antenna cover was not replaced or repaired. The technician damaged the cover further tacking the antenna apart and I was told it would be replaced during the estimate. I did not take the car, I was told it will be corrected tomorrow.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
It was not done completely, they put the damages antenna cover back in the car without repairing it. I had to decline the delivery and ask for the cover to be repaired
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I had a great experience. My vehicle was done when promised. The people were kind and professional. My vehicle is beautiful again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
That kid Tyler at BMW...they should pay him more since he does the job of two people.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It is really too soon to rate this question since I just picked up the car. What I see so far is satisfactory
Customer Service - 5.0/5.0 -
The person at the front desk, Anita Sweet, is EXCEPTIONAL and deserves recognition for her outstanding customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
I was happy with the body repair work but when I picked up my car, my GPS screen/dash panel glass/screen was cracked/spiderwebbed while in Carbone's custody or control. You have been kind enough to assist in resolving the matter/repairing it but it was frustrating.
Customer Service - 5.0/5.0 -
See prior comments
My Experience - 5.0/5.0 -
I was really impressed with my experience at Carbone Collision. You did an excellent job of communicating with me throughout the process of inspecting and then repairing my vehicle. You completed all work on time according to the schedule you set. And Mike, especially, went out of his way to make sure that my experience was easy--I thoroughly appreciate how he handled my rental car needs and the fact that he took the extra step of contacting the other person's insurance company to see if they would pay for the rental. That was definitely going above and beyond what was called for. Based on my experience, I will definitely recommend Carbone Collision to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I am really impressed with the customer service I received and with the excellent communication from you all throughout the process. Mike, especially, went out of his way to make things easy for me, and I definitely appreciated that. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
GREAT JOB