Carbone Collision Center

4.7 (1,819reviews)
92%
5718 Horatio Street,  Utica,  NY  13502

In operation 47 years, 8 years at this location.

Full Service Collision Repairs

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
GM
Honda
I-Car
Nissan
Subaru

Reviews (1,819)

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We had it back in twice after the initial repair.

Customer Service

I was happy until the last interaction I had, he was going to charge my insurance for damage they had caused during the repair. I find that to be very unethical.

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My Experience

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Carbone Collision told me on the phone they were open to 5:30 pm. I left work early, drove through a snow storm and arrived at their front door at 5:22 pm. The doors were locked, the hours on the door said they would be open to 5:30 pm. I lost time and money, had to turn down customers for my own company, and had to keep my rental for an additional day. Enterprise Rent a Car informed me that I am not the first customer to have this issue with Carbone Collision, and that they frequently close early, stranding customers.

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My Experience

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