Carman Collision Center

4.6 (5,700reviews)
93%
193 S Dupont Hwy,  New Castle,  DE  19720
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Shop AssistantSparkles

In operation 50 years.

Carman Auto Group has been involved in our community for decades. We are an I-CAR Gold Glass Collision Repair Facility. Our refinish technicians utilize the most current BASF products to ensure quality color match and finish. We appreciate the trust of our clients and our insurance partners. Thank you from the Carman Collision Team.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:30 am - 4:30 pm
Tue 8:30 am - 4:30 pm
Wed 8:30 am - 4:30 pm
Thu 8:30 am - 4:30 pm
Fri 8:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (5,700)

My Experience

Carman did a fantastic repair job in a timely matter. Would use them again. They have a great team.

My Experience

Very nice work. I am very happy.

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Staff was informative and provided updates until my service was complete.

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Staff was friendly and polite during my process.

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Great job fixing our car! And communication along the way was great.

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Great communication during the whole process

My Experience

We were kept in the loop throughout the total repair.

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My Experience

My experience couldn’t have been any easier. Taylor agreed with my assessment of the repair that was needed. Amy kept me updated on the progress of the repair. When it was ready for pick up I was told to drive to the Collision Center and Carman would notify the car rental company that their rental vehicle was returned. Taylor walked me out to my car and went over everything that was done and showed me the invoice for the repair. I will be going back after 90 days to have the clear-coat reapplied. This was an insurance claim due to someone backing into me and the other drivers insurance is paying. Carman kept their insurance company and the car rental company updated on the progress as well.

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I have already told people of my satisfaction.

Repair Quality

Taylor was totally in line with how I expected the repair to be done and from start to finish Amy kept me updated on the progress of my vehicle repair. They arranged for pick up and drop off of my rental car and kept the rental company updated on their progress as well.

Customer Service

Taylor and Amy were professional and pleasant as well.

Likely to Recommend

No. Never would recommend Carmen for high-end and luxury vehicles repairs.

Repair Quality

No. Never recommend Carmen for high-end and luxury vehicles repairs. They should not be paid for poor workmanship.

Customer Service

Carman should never be recommended to repair Porsche or any other luxury vehicles. My vehicle was not proper reassembled and I am still experiencing issues with a loose side wall and seams of the interior hatch. I will only select Moppert Collison Center to make any additional repairs. I will never recommend Carmen body shop for any time of service or collision repairs. Thank you.

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My Experience

Everyone was friendly and helpful. They made the entire process painless.

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The work done was fabulous, but I have to return because the backup sensors don't stop beeping when I'm in reverse.

Customer Service

Awesome!

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I let everyone know that you guys do a great job

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They did a beautiful job with the truck as always I will keep taking my business to you guys hopefully not too much business there don’t need them any accidents thank you and have a great day

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They did an excellent job with my vehicle

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I gave my car for repairs, but it seems only the paint work was done and the car was returned without fixing the other issues.

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