Carman Collision Center
In operation 50 years.
Carman Auto Group has been involved in our community for decades. We are an I-CAR Gold Glass Collision Repair Facility. Our refinish technicians utilize the most current BASF products to ensure quality color match and finish. We appreciate the trust of our clients and our insurance partners. Thank you from the Carman Collision Team.
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:30 am - 4:30 pm |
| Tue | 8:30 am - 4:30 pm |
| Wed | 8:30 am - 4:30 pm |
| Thu | 8:30 am - 4:30 pm |
| Fri | 8:30 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Disappointing communication. Texts were cute but when it came to the day to pick I had to call to check on it and it was after 3:30 until I was called. I live an hour away and would have been able to get there before you close. It went an extra day which was ok but didn't get any texts today ANSI called at 1:15 was td it's being detailed then inspected they would call no call I decided to start driving HOPING it will be done. I got to the rental shop at 3:10 and called Carman finally somebody said it was done. Would have I gotten a call at all or been left to pay for a rental out if pocket for the weekend? Body work looks great thank you for that!!!i guess that was the most important.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
The work looks good, but the cover over one headlight was replaced and is clear the other old one is cloudy. If the insurance only covered the one why not give me the option of paying to replace the other. Seems weird, looks kind of funny.
Customer Service - 4.0/5.0 -
I commented before on the lack of communication one hen the car would be completed. I live an hour away, and just wanted to know in a reasonable amount of time to get there before your closing. I called several times myself to try to find out.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
communication SUCKS!!!!!
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was happy with the work. The scratches came out wonderfully and you can't see them. I had a problem though trying to justify the price. My original quote from insurance was $748 to wash the entire truck,paint the drivers side rear quarter panel, and buff entire truck. The paint was taken out of the equation because the scratches were able to be buffed out and the total was $520. The entire truck wasn't buffed or washed, just the sections that had the major scratches were. Truck bed is still dirty, rags were left in bed, and the plastic bed rail caps were dirty as well. Again I'm not discrediting the work as far as removing the scratches. Who ever buffed them out did an amazing job and should get a raise. I just think though for a $520 wash and compound wax my truck should have been flawlessly fully detailed inside and out.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
As I stated before in a previous survey the work was great as far as removing the scratches. The problem is with the price and the condition in which my vehicle was returned to me. It wasn't cleaned fully.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service, excellent quality, very satisfied! !! Outstanding customer service all around!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great job
Customer Service - 5.0/5.0 -
prompt and courteous
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I WAS COMPLETELY SATISFIED WITH THE REPAIRS BUT THE ONLY THING THAT I WAS UPSET ABOUT WAS THAT IT TOOK 2 DAYS LONGER THAN PROMISED AND I UNDERSTAND THAT YOU SOMETIMES DON'T HAVE COMPLETE CONTROL OVER THE DELIVERY OF THE PARTS. OTHER THAN THAT I WAS HAPPY WITH THE SERVICE THAT I RECEIVED. NO NEED TO HAVE ANYONE CONTACT ME FURTHER. AND YES I WOULD RECOMMEND CARMAN COLLISION TO ANY OF MY FRIENDS. THANK YOU! :)
My Experience - 0.0/5.0 -
When picking up my car it made a god awful sound upon starting, I shut it off and went and let them know. They informed me that it was low on power steering fluid but they filled it up. Knowing that my power steering cooler was damaged I was wondering how it could be low since they would have had to add power steering fluid, just as my bill states they did. And why didn't they notice the sound when my car was driving out to the parking spot. I am not a mechanic and knew it was something wrong with my power steering.
Likely to Recommend - 3.0/5.0 -
Issue from start makes me hesitant
Repair Quality - 3.0/5.0 -
Haven't had the car back that long but the pick up day I had an issue from the start
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I'm happy with everything except the car was not done on time. It was two days later that I was told.
Likely to Recommend - 5.0/5.0 -
I would highly recommend
Repair Quality - 5.0/5.0 -
my car looks great and I love that you guys text me updates on my car