Carman Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good job

Customer Service - 5.0/5.0 -

Personnel very nice

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0 -

My car is making a clicking noise from the unlock button unlocking by itself.While i'm going down the road, something is not right

Customer Service - 2.5/5.0 -

My car is unlocking by itself, going down the road. It was not doing that before

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great

Customer Service - 5.0/5.0 -

Matt was very professional and responsive to all of my questions

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

had a great experience with Carman and couldn’t be happier with the service I received. The entire team was courteous, professional, and truly made me feel valued as a customer. They kept me informed throughout the process, which gave me peace of mind and confidence in their work. Excellent communication and top-notch customer service—I would highly recommend them.

Customer Service - 5.0/5.0 -

Service was quick and done accurately

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0 -

Customer service is great, the attention to details and craftsmanship lack what I expect from Carman Lincoln

Repair Quality - 1.5/5.0 -

I disappointed that the workmanship was not what I expected from Carman. There should be someone who reviews the work before the customer arrives and now I have to bring it back to get fixed, this is more time out of my schedule that should not have to be. The molding was damaged and not put back on correctly, there were drips in pant and a significant scratch on the door that was being repaired.

Customer Service - 5.0/5.0 -

Your team is nice and customer friendly, but someone should be checking the work before the customer is called to get their vehicle.

Likely to Recommend - 5.0/5.0 -

I already have.

Repair Quality - 5.0/5.0 -

Dominique Deputy is the gold standard of excellence in customer service. Pleasant, friendly, concerned, knowledgeable, attentive, thorough, and professional. The technicians who repair my car always exceed my expectations. I will always bring my car to Carman , this location. I trust the staff and I know that the repairs will be completed like new. Thank you.

Customer Service - 5.0/5.0 -

The best team ever. It's also nice to see that everyone seems to like their job and they like working with each other. As a female customer, it's nice to see so many women in a predominantly male venue.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I recently had a mixed experience at Carmen Ford. I took my car in for repairs after an incident, and although the repairs themselves were done well, the process was frustrating. Manager Jake was a standout - he stepped in when I returned with issues that were not addressed in the initial repair, and helped facilitate a claim with insurance. I am still waiting for the issue to be fully resolved. Unfortunately, my experience with new employee Dominuque was poor. I trusted her to ensure my car was fixed correctly, but did not thoroughly inspect it before taking it home. It turns out, there were still issues (like a dragging muffler, despite being hit on the side, and never previously being in an accident). To make matters worse, when I called to report a non-working seat belt, Dominuque initially denied that they had worked on it on the call, arguing with me on the phone. It was only when I brought the car back that they acknowledged the mistake and fixed it while she still argued with me. Thanks Matt for taking the matter and fixing the issue. It is crucial to check your car before leaving the premises, or have an experienced staff member review it. If Dominuque had provided better communication and attention to detail, my experience would have been much better. As it stands, she needs significant training in customer service. Overall, I would recommend Carmen Ford for their work, but be vigilant and consider speaking with a manager before finalizing your repairs.

Customer Service - 5.0/5.0 -

Kudos to Jake, the production manager he sent md to and Matt who stepped in. For that reason I give a 10

Likely to Recommend - 4.0/5.0

Repair Quality - 3.0/5.0 -

I was mostly satisfied with my repair. The front passenger side portion of the center dashboard wasn’t completely fixed. Everything else was done well. I reached out to the contact I had been working with on the repair on this earlier and am waiting on response

Customer Service - 5.0/5.0 -

Everyone was very nice and helpful. As mentioned my only issue was the repair doesn’t feel totally complete

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Already did !

Repair Quality - 5.0/5.0 -

All staff was Super friendly, very knowledgeable, open to questions and requests, and went beyond standard service expectations.

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Liked the paint job, didn’t like that my side lights no longer work

Customer Service - 3.0/5.0 -

I was initially told that my car should be ready in three days. But it took ten days. I would have preferred a proactive call to let me know there were delays due to parts having to arrive.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 1.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Any issues with your car or SUV? Please take it to Carman Collision in and out Services best deals in Delaware.

Customer Service - 5.0/5.0 -

They treat customers like family and have the best prices in Delaware.

My Experience - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

There were some minor issues that I found annoying; but nothing major.