Carman Collision Center

4.6 (5,701reviews)
93%
193 S Dupont Hwy,  New Castle,  DE  19720
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Shop AssistantSparkles

In operation 50 years.

Carman Auto Group has been involved in our community for decades. We are an I-CAR Gold Glass Collision Repair Facility. Our refinish technicians utilize the most current BASF products to ensure quality color match and finish. We appreciate the trust of our clients and our insurance partners. Thank you from the Carman Collision Team.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:30 am - 4:30 pm
Tue 8:30 am - 4:30 pm
Wed 8:30 am - 4:30 pm
Thu 8:30 am - 4:30 pm
Fri 8:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (5,701)

My Experience

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Repair Quality

Customer Service

There were some minor issues that I found annoying; but nothing major.

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Returned Clean

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Todo el tiempo

Repair Quality

Very good

Customer Service

Muy buen trabajo y Rápido

Returned Clean

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Repair Quality

I gave them a 9 because my car wasn't "perfect " but they did fix it after I explained my concerns.

Customer Service

They listen to my concerns.

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Repair Quality

A small adjustment needed to be made to a molding issue, but was handled quickly

Customer Service

Dominique(sp?) was amazing! Positive, communicative and very accommodating!

Likely to Recommend

I would recommend Carman collision to others.

Repair Quality

As previously stated, it is still to early for me to make a complete assessment. There was a minor issue with the “windshield washer fluid sensor” indicating “fluid low” which was not filled when I received the truck following repairs. On 1/13/2026, I returned to have it corrected. I did have to fill the fluid myself.

Customer Service

It’s still a little early for me to give a full and accurate assessment on the repairs but 2 weeks after receiving my truck following the repairs, I am satisfied with the service. Buck Thomas did a good job communicating the process and answering my concerns and questions.

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Repair Quality

This was a good adventure. Your workforce is excellent. I have to the conclusion that I should look for a workforce such as yours for getting work done in the future.

Customer Service

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Dominque was very polite and helpful

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The repair was completed relatively quickly, the vehicle was not restored to pre-loss condition at delivery. Immediately after pickup, at highway speeds above 60 mph, the steering wheel vibrates. Interior-mounted objects visibly move side to side, indicating a vehicle-wide stability issue. In addition, there is noticeable air intrusion at the front footwell area on both the driver and passenger sides. These issues were present immediately after the repair. I reported these safety concerns to the repair facility previously, but have not yet received any inspection results, corrective action, or feedback at this time.

Customer Service

The repair was completed relatively quickly, the vehicle was not restored to pre-loss condition at delivery. Immediately after pickup, at highway speeds above 60 mph, the steering wheel vibrates. Interior-mounted objects visibly move side to side, indicating a vehicle-wide stability issue. In addition, there is noticeable air intrusion at the front footwell area on both the driver and passenger sides. These issues were present immediately after the repair. I reported these safety concerns to the repair facility previously, but have not yet received any inspection results, corrective action, or feedback at this time.

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great service and got the job done quick

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Great service and repairs

Customer Service

Friendly staff

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Repair Quality

Still has issues with the latch on drivers door. Which i paid for.

Customer Service

I had to return car for seatbelt issues. Which did get fixed. I had a switch fixed on my driver side. The problem i thought you all was suppose to fix is still doing the same thing. I didn't feel like I should have to make a third trip back to discuss another issue with was suppose to have been fixed. I was also under the weather.

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Returned Clean

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Customer Service

The young lady at the front desk and Mr. Thomas provided outstanding service.