Carolina's Collision at Parks Buick GMC
In operation 19 years, 8 years at this location.
We are a Collision Repair shop tied to a General Motors Dealership. We work on most car brands and with ANY insurance company to restore you vehicle back to pre-accident condition and warranty all work performed.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0 -
I know everyplace is having trouble with parts but the repair time was beyond excessive
Repair Quality - 3.0/5.0 -
The quality of the repair isn’t bad but the process and follow up calls and parts and cost is outrageous.
Customer Service - 3.0/5.0 -
I had to stay on them all the time. The last two weeks I was calling them everyday.
Likely to Recommend - 4.5/5.0 -
I’m very pleased with the outcome. The work looks great
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Waiting on other results
Repair Quality - 4.0/5.0 -
Great repair, nice blemishes are anything that I can see right now!
Customer Service - 3.5/5.0 -
I had call a couple of times for updates, overall great service!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The only thing I would have appreciated was more updates on the status of the repair. Otherwise, they are a wonderful shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Repair took longer than expected
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
I gave a 4 because the quality of the repair was good. However, I was told the repair would take 4 days and it took 4 weeks. I understand that there is shortage of parts etc., however, I had to call each week in order to be updated, the shop never reached out to me to tell me what was going on. On the third week, I was told that it would be ready the next day, but then I was never contacted. When I did reach out, they said it would be ready in the next day after that. This went on several times. Finally, I had to tell them that I had to have my car back as I was moving across the country. They did give me my car back that day with the repair complete. Again, I completely understand about shortages etc., but it would have been nice to have been updated by the shop proactively.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Still waiting on my car after 3 weeks They give no update unless I call
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
When I inspected my vehicle after being notified it was ready I observed items that had not been completed. It required a second stay at the shop to be completed. After second stay, job was completed to my satisfaction.
Customer Service - 4.0/5.0 -
Staff very pleasant to deal with. Extremely difficult to contact at times. Follow up communication not always prompt.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ashley was easy to work with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
My accident was 10/22//21. I still do not have my car back (its 2/3/22). They have been kept in the loop by Donna the entire time, but they have had a hard time getting parts.
Customer Service - 5.0/5.0 -
Donna has been in contact the entire time.