Carolinas Collision Centers at Capital Ford Charlo
In operation 14 years, 6 years at this location.
Carolinas Collision Centers at Capital Ford of Charlotte specializes in Ford repairs but has the capability to repair all makes and models. The collision center is one of the only repair facilities in the Charlotte market that has been certified by FORD to repair all of the aluminum vehicles FORD builds including the all new F150 and the all new FORD superduty trucks.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Muchas gracias por todo estoy super satisfecho con su trabajo
My Experience - 5.0/5.0 -
Thank you so much for the whole team for taking such great care in my car. It looks brand new. And that was so sweet of you guys to detail the inside and my tires. I forgot to empty out my truck before I dropped it off, haha!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So happy with my car!! And they detailed it and it looks brand new. Thank you so much. Shout out the whole team!
Customer Service - 5.0/5.0 -
Everyone was really nice and helpful
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good future
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
Love of work
My Experience - 5.0/5.0 -
My experience with Carolians Collision was absolutely amazing from beginning to end. Ashley and the Team was very professional and knowledgeable. They did an incredible job on my Lexus Nx 300, it looks great. I would highly them for any Collision needs. Thank you!
Likely to Recommend - 5.0/5.0 -
They made things tolerable with the information given!
Repair Quality - 5.0/5.0 -
The vehicle looks great!
Customer Service - 5.0/5.0 -
The employees were nice and knowledgeable.
Returned Clean
My Experience - 5.0/5.0 -
They took great care of my car and detailed it before pick up
My Experience - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Everything was fine, except I had syrup in my front seat and back seat that they found under my seat
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing job, made everything looks great. Hassle dealing with an accident but upon returning to pick up my car it was clean and washed and that was a plus. Very much appreciated. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They kept me informed everyday on the progress of my vehicle and they did a excellent job repair and my vehicle was washed cleaned in and out ready for pickup. Many thanks to the entire staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The repair was great, but I was not a fan of how I gave my vehicle for 11 days and was told that it would be ready by a certain day. Then on the day when I’m supposed to be able to pick it up, I’m told that it’s not going to be ready until 2 days later. I understand delays happen but it seemed like work didn’t even begin on it until the day it was supposed to be picked up. If it was going to be delayed, I should’ve been notified sooner than the day I was supposed to pick it up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Was completely satisfied and happy with the whole experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went so smoothly, My experience met my expectations of how I feel about Ford in general. A great company with associates that provided excellent customer service. From the moment I called , dropped off my vehicle and picked it up. Everything was set up for convenience. Thank you for taking such great care of my vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and very support with all the work that was done with my car Thank you
Customer Service - 5.0/5.0 -
Great customer service
My Experience - 0.0/5.0 -
It took three weeks to get a new rear door - not a door with anything complicated. You did fantastic work, but being without my car for three weeks was an avoidable burden. Nobody will convince me that three weeks worth of work was done on that car. There must be something that can improve in the work stream that would reduce this time. I have fixed things before, so my informed guess is that it sat there for 75-95% of its 20 days either waiting in line or waiting on parts.