Carolinas Collision Centers at North Point CJD
In operation 31 years.
North Point Collision repairs all makes and models post accident. Well established with a crew that has over 100 years of combined experience. Our goal is to provide you with the best quality repairs and parts from the manufacturer. Located in WInston-Salem, NC
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Did a great job on the repairs
Repair Quality - 4.0/5.0 -
Great repair work, but hard to get an update from
Customer Service - 4.0/5.0 -
Got very few updates on progress despite leaving messages. People were very friendly though
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Unless I called I never received updates they had my vehicle for over a month they gave me my car with tpms light on and stated that it's not the tire they fixed/repaired no paperwork given or showing me which tpms sensor wasn't working I requested to speak to a manager was transferred to ext 1145 no call back received
Customer Service - 2.5/5.0 -
The ladies that answered the phone were nice
Returned Clean
Likely to Recommend - 5.0/5.0 -
Really can’t say enough about the friendliness and helpfulness of this place.
Repair Quality - 5.0/5.0 -
Staff was professional and courteous. Was kept updated on repairs and delays.
Customer Service - 5.0/5.0 -
The staff was extremely helpful during a stressful situation for me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Chuck was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I am writing to express my extreme dissatisfaction with the recent service on my vehicle. Despite having an appointment where parts were ordered in advance, my car was held for over two weeks for what should have been a minor fender-bender repair. Throughout the process, communication was non-existent. I never received a single proactive update on the timeline and was forced to call repeatedly just to find out what was going on. The administrative staff was consistently unhelpful and, at times, dismissive and unprofessional. Most disappointing was the total lack of quality control. When I was finally told the car was ready, I arrived to find the bumper misaligned and several scratches in the new paint job. Although Justin promised to resolve these issues in one additional day, I was ignored for the duration of that day, only to return and find that no further work had been performed. I was then told the shop would not be making any further repairs. This was my second service with your company, and I fully intended to continue using your shop for all my future automotive needs. However, that has now changed. I am completely dissatisfied with the customer service and the quality of the work provided. Please be advised that I intend to contact my insurance company to formally document my dissatisfaction with this repair and the shop’s refusal to rectify the damage.
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 1.5/5.0 -
Despite scheduling this appointment nearly a month in advance to ensure a smooth process, the experience was defined by a total lack of transparency and unacceptable billing practices. My concerns include the following: • Unauthorized Double Charges: Most distressingly, I was charged double the original estimate for the repair. At no point was I provided with a revised estimate, nor did I authorize a 100% increase in cost. Charging a customer double without prior notification or consent is an unacceptable business practice. • Failure to Meet Estimates: I was originally given a one-week estimate. When that week was nearly up and I had heard nothing, I had to call the shop myself. Only then was I informed the car would be held for an additional week. • Lack of Communication: During that call, I was told for the first time that "additional repairs" were needed. At no point did anyone reach out to inform me of these findings or the need to order more parts. • Unprofessional Conduct: Given that this was scheduled a month in advance so your team could be prepared, keeping my vehicle for two weeks and doubling the price without communication is unprofessional and dismissive. I expect a detailed explanation for why these additional charges were applied without my authorization and why I was never contacted regarding the delays. I am requesting a formal review of my bill and a partial refund to reflect the original estimate and the significant inconvenience caused. I look forward to your immediate response before I determine my next steps in resolving this matter.
Customer Service - 0.5/5.0 -
Despite scheduling this appointment nearly a month in advance to ensure a smooth process, the experience was defined by a total lack of transparency and unacceptable billing practices. My concerns include the following: • Unauthorized Double Charges: Most distressingly, I was charged double the original estimate for the repair. At no point was I provided with a revised estimate, nor did I authorize a 100% increase in cost. Charging a customer double without prior notification or consent is an unacceptable business practice. • Failure to Meet Estimates: I was originally given a one-week estimate. When that week was nearly up and I had heard nothing, I had to call the shop myself. Only then was I informed the car would be held for an additional week. • Lack of Communication: During that call, I was told for the first time that "additional repairs" were needed. At no point did anyone reach out to inform me of these findings or the need to order more parts. • Unprofessional Conduct: Given that this was scheduled a month in advance so your team could be prepared, keeping my vehicle for two weeks and doubling the price without communication is unprofessional and dismissive. I expect a detailed explanation for why these additional charges were applied without my authorization and why I was never contacted regarding the delays. I am requesting a formal review of my bill and a partial refund to reflect the original estimate and the significant inconvenience caused.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
In spite of a few minor flaws elsewhere, the repair work was well done.
Repair Quality - 4.5/5.0 -
The repair was wonderfully done, but I dislike the fact that they left something protruding out of the bottom of my car and I had to return to have the problem corrected.
Customer Service - 3.5/5.0 -
The receptionist was totally not informative, and she sounds like she didn't want to be bothered; other than that everyone else were fine.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job and had my car ready like they said. Thank you
Customer Service - 5.0/5.0 -
Did a great job.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job. Great communication, timely repair.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Justin was very efficient and helpful