Carolinas Collision Centers at Parkway Ford
In operation 61 years.
Carolinas Collision Center at Parkway Ford has been here to help for over 20 years. Call us with all your paint and body needs!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- German
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My Jeep Gladiator, looked great. As if it was just bought. Amazing job. Would definitely use your services again if needed
Customer Service - 5.0/5.0 -
Service was great, kept me informed at every stage of the repairs
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Alex was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Customer service was excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
By what i can tell, as I am not a mechanic, my car has no more warning lights showing on the dash board! That's a plus! It rides great! It looks fantastic! When I picked it up it was shiny clean and spotless! I appreciate that! And, I am thankful that Devin, straightened everything out for me with my Insurance Group. He was very patient with me over the phone. He listened to everything I had to say and I admired his being kind and understanding as State Farm gave me a run around from start to finish with problems in getting my vehicle fixed. I really would like a special thanks to go out to Devin and of course Parkway Carolina Collision!
Customer Service - 5.0/5.0 -
A special shout out to the Receptionist who took my calls and to Devin. Thank you!
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0 -
Several miscommunications during the experience. Not notifying car owner of delays due to bad parts and replacement of those parts. Drop off was not communicated well. Never had to get an estimate by dropping car off for repairs and having to sign a waiver of approval before finding out the cost. Came to get estimate because front desk told me to the get there and said no I have to drop off. Dropped off on Sunday night left the key through the drop off slot, then told later after asking Friday about this that it was not allowed. Also no one that Friday set up the appointment for Monday drop off. Very miscommunicative all the way around. Work was good from the body shop though.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Good work
Repair Quality - 4.5/5.0 -
Everything was good, and the employees were courtesy to us.
Customer Service - 4.5/5.0 -
The price was more than estimated. It was about $1200 more estimated.
Returned Clean
My Experience - 5.0/5.0 -
Thank you for making our car perfect again!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Glad I know a good place where the costumer service is the best and always make you feel like you matter when, it comes to help you and give you great treatment ,my car looks great now ,I recommend them đź’Ż,
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work ,front desk have great communication skill ,I'd recommend it đź‘Ť
Customer Service - 5.0/5.0 -
Work đź’Ż
Returned Clean
My Experience - 0.0/5.0 -
An area that I called out as a concern was the bottom edge of door…it appeared bowed in and the lady who took the images agreed. Imagine having a wreck, paying $500 out of my pocket for the deductible and my insurance paying thousands out to be told “it’s a tolerance thing” then finding other damage on the vehicle. When in an accident, a car body shop should be evaluating the whole vehicle. That’s what Modern did when I used them. They took a holistic view because they knew that damage can be peripheral and not necessarily noticed. Parkway Ford never took a holistic approach nor considered any possibility of underbody damage…only looked at the obvious. I’m very disappointed and given that I was told explicitly that Parkway Ford was done with my vehicle. I’d never return there; you’re not the only Honda certified body shop.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job was completed a bit early, great job to repair the damage, good communication kept me updated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The work was excellent but for the experience, the estimated completion date changed a few times and ultimately took 3 weeks to complete the job.