Carolinas Collision Centers at Parkway Ford

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

Although very polite, I never received follow up calls without initiating them myself, when I was told I would receive calls I did not.

Returned Clean

My Experience - 0.0/5.0 -

It took a very very long time. My truck was in the shop for 47 days and when I picked it up today it still had scratches on it that I had to buff myself. The automated system is not reliable at all and highly recommend you discontinue it because it said my truck was finished weeks ago and when I returned my rental and went to pick it up I was told it was not ready. This was a very frustrating process. I will most likely not be coming back.

Likely to Recommend - 0.5/5.0 -

This process was immensely frustrating. From the timing to the communication, I will be choosing another repair shop in the future. Adam was as helpful as he could be but that was it.

Repair Quality - 0.5/5.0 -

It took 47 days to get my truck back, the automated system that told me my truck was ready was incorrect on multiple occasions, and when I received it finally it had scratches on it still that I had to take out myself

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very good service…Friendly and helpful 👍

My Experience - 5.0/5.0 -

They were very quick to get me back on the road and their work was excellent

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

Still awaiting follow-up on repairing damage to interior center console.

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0 -

OK overall, but still awaiting word from Alex on repair to damage on center console.

Customer Service - 2.0/5.0 -

Fine overall, but still awaiting word from Alex on repair to damage on center console.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

My windshield in the back it’s not put in properly it have some gaps on both sides

My Experience - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Getting the updates was a very nice gesture.Everyone I spoke to was very nice and knowledgeable.Great customer service.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Getting the updates was very informative.Everyone I talked to was very nice,and knowledgeable.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Workmanship appears well done. Completed well within a satisfactory timeframe.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Can't tell anything was ever even wrong with it.

Customer Service - 5.0/5.0 -

Great, friendly service.

Returned Clean

My Experience - 5.0/5.0 -

Just continue to show the professionalism and kindness I experienced from using your services.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Their is a new scratch in the center of my hood that wasn’t there before, but fixes look good

Customer Service - 4.5/5.0 -

Shave a scratch on my hood that wasn’t there before. But repairs look good

Returned Clean

My Experience - 5.0/5.0 -

Out standing job well done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0