Carrillo and Sons Collision Center

4.9 (1,338reviews)
97%
5835 Mission Gorge Road,  San Diego,  CA  92120

In operation 45 years, 26 years at this location.

"One of San Diego's Finest Woman Owned Collision Centers" We have been in busines since 1981, my 3 sons, my husband and myself are all acitvely working on the business . All of our work has a lifetime guarantee, Our promise: always do the best job, while giving you the best of customer service ever Online Booking of Appoiuntments is for estimates only.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,338)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for outstanding customer service, professionalism, and genuine care. Communication throughout the repair process is a standout strength, with customers appreciating frequent text and email updates at every stage. Timeliness is another highlight, as many vehicles were completed ahead of schedule, often surprising and delighting customers. A few customers noted areas for improvement, including occasional delays, minor quality control issues such as unplugged sensors or missing clips, and some communication challenges when scheduling. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.
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"... excellent. Their customer service is exceptional, and their workmanship is of the highest quality. They use premium parts and paint, and their skilled ..." Read more
"Great experience! Friendly staff, amazing communication, very detailed work. Will recommend to friends and family!"
"... experience. I was kept apprised of the progress, the completed work was impeccable. I would highly recommend!" Read more
"... and the experience was smooth from start to finish. Excellent quality on the repair and they really seem to care about their craft." Read more
"IT WAS A DAY EARLY. WONDERFUL, BECAUSE I DIDN'T HAVE ANOTHER CAR."
"... great experience. The service was exceptional and my car was ready ahead of schedule." Read more
"Job was done well and early."
"took a little longer than anticipated but with a logical explanation"
"My car was ready ahead of schedule and they updated me regularly during the repair process."
"My entire experience was fabulous. Great communication, prompt responses, quick turn around in the shops part of repairing damage. Delayed by ..." Read more
"Communication was outstanding throughout the entire process"
"... off to pick up, this was an extremely easy process. Communication was excellent throughout." Read more
"Your customer service is outstanding. I was kept informed every step of the way!"
"Excellent customer service - great attention to detail, transparency and communication"

My Experience

My Experience

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Returned Clean

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Repair Quality

I’ve used Carrillo and sons a couple times for body repair and scratch repair. This is the most honest reliable company I’ve ever used. I’ve been sent to other companies for body repair that the Insurance sent me to, there is no comparison. You have the right to choose who does your work, I highly recommend you choose them.

Customer Service

Customer service from this family owned company is so personal. Such a big difference than going to corporate companies.

Returned Clean

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Without knowing how costs compare to other auto shops, we would recommend Carillos.

Repair Quality

Everything looks good so far.

Customer Service

Everyone was professional and kind. Communication was good.

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Repair Quality

I’ve had my vehicle repaired at Carrillo & Sons Collision twice, both times for scratches and paint damage on the bumpers. Both experiences were smooth and easy. David was the person I worked with on both occasions, and he was always helpful and took the time to answer all of my questions and concerns. The quality of their work was excellent, and the bumpers came out looking great. I really appreciate David and the entire team for their professionalism and excellent customer service. I highly recommend Carrillo & Sons Collision!

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Repair Quality

Only issue is my front collision sensor stopped working properly once the grille was reinstalllled

Customer Service

My Experience

As always, you provided excellent service, and most importantly did the repairs quickly with exceptional workmanship. I do have one question. Do you lay on a clear coat on the areas repaired? It wasn’t clear on the invoice. Just curious. Gerry Vallar

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My Experience

Amazing

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Returned Clean

My Experience

I am very satisfied with all aspects of this job. Core competence prevails at every level, including very reasonable pricing. This company has EARNED my trust.

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My Experience

Always do great works

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Always do great work

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Repair Quality

We have used Carrillo and Sons a few times over the years. Every time they have done a wonderful job. There were just two things we were disappointed about since they closed their Adams Ave location. One was that they do not offer you a ride home anymore and the second being a 3% charge for using a credit card.

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Returned Clean

My Experience

Excellent repair. Thank you Ken and David! Don and Anne

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A friend took your card she was so impressed

Repair Quality

The Honda is like new!!

Customer Service

Great work, prompt! Ken and David awesome!

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Gracias

Repair Quality

Me gustó mucho como dejaron el vehículo. Muchas gracias

Customer Service

Estoy muy satisfecha con su trabajo. De antemano muchas muchas gracias

Returned Clean

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Returned Clean