CARSTAR American Collision Experts
In operation 19 years, 13 years at this location.
Carstar American Collision Experts, a professional automotive body repair facility, located in Waterford, Michigan that has been in business since 2007. Specializing in auto-body and collision services. We are committed to providing the highest quality repairs in return offering a limited lifetime warranty. Our goal is to make sure your family leaves our facility with the piece of mind you are driving away safely. We offer free estimates and are a Direct repair shop for many insurance companies.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
To everyone that needs work done
Repair Quality - 5.0/5.0 -
As always an awesome job
Customer Service - 5.0/5.0 -
Sharon is Amazing
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
I don’t know how to answer this question as I need to bring the car in for follow up with items that still need to be fixed. I was waiting to respond to survey until after that appointment, but keep getting this email so I’m completing survey if it’s useful. I read this at five for neutral, as more work needs to be done.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Kenny and his team at Carstar did a great job!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommend this repair shop
Repair Quality - 5.0/5.0 -
Our car looks brand new and the work was completed ahead of schedule
Customer Service - 5.0/5.0 -
The repair shop kept us updated on the progress of our repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were awesome!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, thanks carstar team.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ummmm Deanna Bueno is the jeep owner what the heck lol Love you all! Super great job! Front office is amazing! Owner and staff Rock
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience from start to finish!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team at Carstar did an Amazing job on my Truck! Turned out great, thanks for another job well done. 👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Start to finish was excellent. Got the job done very quickly and communicated with us at every step.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Really great communication within your team and pricing that was completely appropriate
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the level of care and service this company provided
Customer Service - 5.0/5.0 -
Super great conversations I had with the front desk and the tech
Returned Clean
My Experience - 5.0/5.0 -
Sharon kept me updated on almost the daily basis in terms of the progress of our repairs. My wife and I picked up our vehicle this evening, and I must say that I think our car was cleaner today than the day I purchased it new from Toyota over a year ago. Outstanding organization!
My Experience - 0.0/5.0 -
Was disappointed to see that part of the right side / left side and the tailgate was not buff out to look like the rest of the work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took my 2007 Saturn sky redline to the Chevy dealership in Waterford after being rear-ended by a mail truck. The dealership refused to even remove the bumper to fix it. Carstar was recommended to me by a friend. I called them and they got me in within 2 weeks and fixed all the damage within two weeks and did a fantastic job. I would recommend this place to anybody who needs any collision work done. They had no problem removing the bumper or any other part of the car. Excellent workmanship and a beautiful paint job. Sharon and Ken are very personable and keep you informed on what's going on with your vehicle. Extremely satisfied!
Customer Service - 5.0/5.0 -
Have a 2007 Saturn Sky redline. That was rear-ended by a mail truck. Took it to Long Hammer Chevrolet and they refuse to even remove the bumper to repair it. I was referred to carstar by a friend and they were absolutely fantastic. Ken and Sharon kept me updated constantly on my vehicle, scheduled it within 2 weeks, and it was finished in the two weeks that they said it would take. Car looks like it just came out of the factory. Highly recommended!
Returned Clean
My Experience - 5.0/5.0 -
Great place to do business. Work completed ahead of time and completed great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience