CARSTAR Ellis Brothers Collision

4.9 (1,710reviews)
99%
4935 Technical Dr Suite 100,  Milford,  MI  48381
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Shop AssistantSparkles

In operation 10 years.

Carstar Ellis Brothers Collision is a state of the art collision repair facility with I-CAR Gold certified and Michigan State certified technicians. We have been in business since 1999 and are committed to providing complete, safe and quality repairs. You're going to like doing business with us because we strive for nothing less than your total satisfaction.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,710)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, with repairs described as show-room and like-new results. The team is widely recognized for outstanding communication, including frequent text updates that kept customers informed throughout the repair process. Timeliness is a strong highlight, with many vehicles completed ahead of schedule. Customers also appreciate the attention to detail, including complimentary interior cleaning and detailing. A few customers noted areas for improvement, such as occasional delays due to parts shortages, interior cleanliness after repairs, and communication gaps during unexpected hold-ups, as mentioned directly in their feedback. Overall, the shop earns high praise for professionalism, friendliness, and delivering quality results that leave customers eager to return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... and I cant say enough positive things about them! Professional, honest and fair. Competitive pricing and fast service with communication at every step in the process. ..." Read more
"... used Carstar 3 times and the only thing I can say is there workmanship is nothing but unbelievable! Super people to work with! The only body shop Ill ever use!!!!" Read more
"Couldnt be happier or give a higher rating! Start to finish- excellent across the board!!"
"The repair completed on my vehicle looks show room quality. Amazing job."
"Excellent fast quality work done by this shop.very impressed"
"My car was ready 3 days earlier than expected. Repair looked great."
"... were very pleased with the quality of the work and how quickly they were able to get it done" Read more
"Dont think anyone promised anything. Was expected by wed, said it could even be earlier, but ended up not until the following Monday. That sucked. Assume ..." Read more
"There was a delay in the painting and the repairs did not start until the day after our appointment. Normally no big deal but we ..." Read more
"All the repairs were done perfectly and on time really great customer service will definitely go back if I need to in the ..." Read more
"... They do a top notch job not missing any details. Communicated thoroughly through the entire process from beginning to end. This team is exactly what you want. I will recommend ..." Read more
"Their communication is excellent and redundant -- texts, emails, calls"
"Communication was terrific, the details about the repair were relayed to me constantly. Could not have been more professional, and they always ..." Read more
"Car repair looks great. Communication could have been a little better"
"Great communication, even when the message wasn't what we wanted."

My Experience

This is the second time I have had repairs done here and both times the experience was great. Very professional and all repairs completed quickly and with excellent quality.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Exceeded my expectations! Great work, service, and communication!

Customer Service

Excellent service!!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was fantastic! Great communication, seamless process with the insurance and car rental companies, and the car looks amazing! Alex and Eric were friendly, professional, and very helpful! 5 Star, a 6 if the scale went there!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Whoever washed the car did a terrible job. There were spots all over the windows all over the car. It was hard to tell what kind of job you did because there were water spots all over. Sorry to be so picky but last time you did my car it was impeccable. I can’t say the same thing this time.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Thank you guys for your kindness, professionalism, and great work. You are so easy to work with and made a frustrating process and situation very smooth.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

100% hands-down amazing customer service and communication.

My Experience

Repair was done on time with high quality

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car literally looks like new! They kept me informed about the progress of the repairs. They were great!

Likely to Recommend

Repair Quality

My car looks like it’s brand new!

Customer Service

They were very friendly and professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

What a fantastic experience I can’t say it enough how kind and fast everything flowed. Thank you again for everything.

Customer Service

Once again, I can’t say enough on how kind and fast and efficient everybody was

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the top quality work and the fast turnaround.

Likely to Recommend

Repair Quality

Employees were very pleasant to work with and straight to the point with great customer service. Fast turnaround on my truck and the price was very reasonable. I would highly recommend .

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Both times I've used Ellis Brother's services, I have been extremely happy with the work that was done. I also appreciate the frequent text updates on my repairs. Alex and the staff are extremely friendly and extra helpful. I can't see myself taking my vehicles any where else in the future.

My Experience

My car looks great! Thanks!

Likely to Recommend

Repair Quality

My car looks great!

Customer Service

They communicate regularly and are very friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I meant 10 it was a great job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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