CARSTAR American Collision Experts
In operation 19 years, 13 years at this location.
Carstar American Collision Experts, a professional automotive body repair facility, located in Waterford, Michigan that has been in business since 2007. Specializing in auto-body and collision services. We are committed to providing the highest quality repairs in return offering a limited lifetime warranty. Our goal is to make sure your family leaves our facility with the piece of mind you are driving away safely. We offer free estimates and are a Direct repair shop for many insurance companies.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Will NOT be sending anyone I care about to Carstar
Repair Quality - 0.5/5.0 -
Horrible communication, horrible service. I even had to demand for them to thoroughly inspect the under carriage of my car after it was involved in an accident and TOWED to their shop. They took another 2 months after "repairs" were made to send over ANY paperwork to my insurance company. Not to mention they only worried about the cosmetic issues. They didn't care at ALL about the fact that they painted the front the WRONG COLOR. DO NOT take your car there unless you flat out do not care about your vehicle.
Customer Service - 0.5/5.0 -
Awful customer service, horrible overall experience
Returned Clean
My Experience - 5.0/5.0 -
Great work. Totally satisfied with the repair. I believe I brought my car in before it was necessary. I think it’s sat without anybody looking at it for days.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Work on the car was excellent. I brought the car in, when requested, but I don't think anything was done on the car for days.
Customer Service - 4.5/5.0 -
Again, I don't think I had to bring the car in earlier than needed.
My Experience - 5.0/5.0 -
As always, a beautiful job! Thank you. Time was great! Very happy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Did a great job thank you
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
There awesome
Likely to Recommend - 5.0/5.0 -
Recommend Carstar to my Daughter & she was very happy with their work…
Repair Quality - 5.0/5.0 -
Did a fantastic job… did it right the first time… have used them multiple times… fantastic work every time….
Customer Service - 5.0/5.0 -
Always kept me informed & treated me like family!!!!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Friendly staff, was completed on time, looks great. I had asked about some minor issues to fix at drop off and a subsequent phone call, no one got back to me with estimate.
Customer Service - 4.5/5.0 -
Friendly staff, was completed on time, looks great. I had asked about some minor issues to fix at drop off and a subsequent phone call, no one got back to me with estimate.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Service and Great Job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Sharon was very pleasant to deal with, repair was completed within the time frame promised, and my SUV was thoroughly clean inside and out when I picked it up! Looked like auto detailing! Best experience ever with an auto collision repair shop!
My Experience - 5.0/5.0 -
Our car looks like it did when it was picked up at the dealer when new. Nice job!
Likely to Recommend - 5.0/5.0 -
Will always recommend.
Repair Quality - 5.0/5.0 -
Car looks perfect
Customer Service - 5.0/5.0 -
Very helpful and professional staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was happy with my tail light getting fixed and a paint job. They went above and beyond washing my van and detailing the inside.
Customer Service - 5.0/5.0 -
They went above and beyond with fixing my Van and I was extremely happy with the results.