CARSTAR at Cramer's Middletown

4.9 (191reviews)
98%
1958 W HARRISBURG PIKE,  Middletown,  PA  17057
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Shop AssistantSparkles

In operation 4 years.

At CARSTAR at Cramer’s Middletown, we specialize in complete collision and structural repairs for all makes and models. As a Tesla Certified Collision Center and Direct Repair Facility for State Farm, Erie Insurance, and Travelers, we work with many different insurance companies to help make the repair process as seamless and stress-free as possible. Using advanced technology and quality repair processes, we are committed to dependable service and getting you back on the road safely and efficiently. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Tesla

Reviews (191)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The professionalism and courteous attitude of the staff received widespread appreciation. Communication throughout the repair process was frequently highlighted as a strength, with customers valuing regular text and phone updates. Timeliness was generally well-received, and where delays occurred, customers noted they were proactively informed, often due to hidden damage or parts availability. A few customers mentioned that text updates could be more detailed, and occasional delays were noted, though these were attributed to parts ordering or additional damage discovered during repairs.
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"... year old car looked brand new and very clean inside. Excellent workmanship. Every employee was professional and courteous. Could not have have had a better experience. ..." Read more
"The quality is top notch!"
"Its a very nice place, clean, pleasant, professional with a staff to match. Very busy so takes time to ..." Read more
"In both experiences, I am very impressed with all work performed"
"Cant say enough good about this team."
"They were excellent of notifying me every day of the process and what was going on with the repairs."
"Great experience, great communication at every step and everyone was very professional. Start to finish process was great and work completed ..." Read more
"Good communication all thru the process"
"Although texts were received they were rather vague in information."
"Text messages the whole way through the process"

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Returned Clean

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Repair Quality

Its a very nice place, clean, pleasant, professional with a staff to match. Very busy so takes time to complete the work. Results are great. Work is as you expect. Good as new.

Customer Service

Great staff, professional and keep you informed of the progress

Returned Clean

My Experience

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Customer Service

Returned Clean

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Seemed very conscientious.

Repair Quality

Looks good!

Customer Service

Ken kept me notified by email and phone. Front desk was friendly and helpful--and put the sunglasses that I left there into my car.

Returned Clean

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Customer Service

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My Experience

I really really really appreciate how quickly the work was done.

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Returned Clean

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Repair Quality

Car repair done to perfection. Ken Artman great manager and his staff very helpful. I was impressed with everyone!

Customer Service

Excellent!!

Returned Clean

My Experience

Everybody was awesome thank you so much!

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Repair Quality

This shop knows what they’re doing with Tesla!

Customer Service

Everyone was great easy to deal with

Returned Clean

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Repair Quality

Easy to work with and timely repairs.

Customer Service

Very accommodating.

Returned Clean

My Experience

Excellent communication

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Repair Quality

Excellent Communication

Customer Service

Excellent communication

My Experience

The team did great work! Customer service is fantastic!

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Customer Service

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Repair Quality

Very courteous staff, Easy to deal with. Excellent work!

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Returned Clean

My Experience

Good communication and finished before the promised by date. 👍

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All fine delivery before promised

Customer Service

Would like daily updates

Returned Clean

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Repair Quality

Truck looked just like it did when I bought it.

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Returned Clean

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My Experience

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Repair Quality

very good work

Customer Service

Returned Clean