CARSTAR Auto Boutique Collision

Likely to Recommend - 5.0/5.0 -

Most definitely would tell a Friend or Family member.

Repair Quality - 5.0/5.0 -

They were very nice. And excellent customer service. If anything goes wrong with my car in the future hopefully not. I will be returning my car to them.

Customer Service - 5.0/5.0 -

Very Great

Returned Clean

My Experience - 5.0/5.0 -

The staff were friendly and knowledgeable and kept to aware of what repairs was needed on my vehicle. I appreciate the service.

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

I picked up my car yesterday evening at closing time and I have questions. I have photos. First, the most simple. This receipt shows that Progressive paid for glass cleanup yet the first thing I saw was glass shard on the dashboard and the acceleration pedal. That means there are likely random glass shards in other places as well. Next the panel on the glove compartment is not repaired. Also, the inside door panel on the passenger side is replaced but there's a piece dangling off. I could push it in but I don’t know if that’s the proper protocol for a newly replaced door panel.

Customer Service - 5.0/5.0 -

Every person I’ve spoken with or encountered has been professional and kind.

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I had excellent communication throughout the repair job and it was done as quick as possible.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I would never ever again take a car there or recommend anyone to ever take their car for repairs at CarStar auto boutique. Absolute sham of a company with a bunch of HACKS working for them. DO NOT RECCOMEND.

Likely to Recommend - 0.5/5.0 -

I’d give a 0, but I can’t. I will recommend them but probably not how they’d like to be recommended. only to be AVOIDED!!

Repair Quality - 0.5/5.0 -

DO NOT HAVE YOUR CAR REPAIRED HERE! WARNING WARNING WARNING CarStar Auto Boutique has no idea what they’re doing and I doubt their mechanics are even certified; Car was devalued by the very poor repair job that was performed by this body shop. My car is currently at body shop #2 after spending 60days with CarStar. With additional damage being attributed to the repair that CarStar was responsible for. Not worth the trouble! Go somewhere else.

Customer Service - 0.5/5.0 -

Patricia was a literal JOKE.

Returned Clean

My Experience - 5.0/5.0 -

Nice job on repairs...texted updates incomplete and non existent after due date for completion...had to call and bug staff on progress of repairs since they were behind..

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Such polite and professional treatment!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Polite prompt and considerate service

Customer Service - 5.0/5.0 -

Outstanding help from the receptionist and adjuster!!;

Returned Clean

Likely to Recommend - 3.5/5.0 -

Did a decent job but not happy with not having my car while no one even had time to look at it

Repair Quality - 3.0/5.0 -

The repair was good but what was the point of waiting for an appointment when the car was going to sit there for another 3 weeks until it even got looked at? I only had rental car coverage for a month through my insurance so the rest of the time I had to pay on my own. If I could have just kept my car until there was time for someone to look at it, I would have had rental car coverage the whole time. That was a lot of money I didn’t need to spend. Also when I picked my car up, it was a day that it was raining and they had left the window open a bit while it was sitting out in the lot. Now my car smells constantly moldy which I am NOT happy about.

Customer Service - 4.0/5.0 -

I didn’t get a lot of updates and had to call constantly to know what was going on

Returned Clean

My Experience - 5.0/5.0 -

Thank you for repairing our car! You kept us so informed with the progress and actually were a week early. The inside was so clean, unexpectedly so! I know why Progressive suggests you and I am so satisfied and happy to know you! You are the best! Thank you!!!!!

Likely to Recommend - 5.0/5.0 -

The best part of my car getting hit in a parking space was Progressive guiding me to Car Star

Repair Quality - 5.0/5.0 -

Great professional people and service! Finished a week early and oh what a surprise to see an immaculate interior as well as exterior. Thank you!!!!!!

Customer Service - 5.0/5.0 -

Awesome! Kept me informed regularly.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Joe was a pleasure to work with! Also, my car was cleaned inside and out on top of the exterior repairs. Top notch experience, they went above and beyond.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They went above and beyond and did a full cleaning inside the car in addition to fixing the body.

Customer Service - 5.0/5.0 -

Joe was great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My car has so many issues that need attention I have called and still waiting for a word from them - errors messages from the car - front camera system missing -headlights not correctly installed - scratches on body -white paint in the outer body

Customer Service - 1.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean