CARSTAR Auto Boutique Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

The car looks great! But I had a few things that could have been approved on. My car was filthy when I picked it up, most notably the outside, but also the inside. There was a paper mat in the car, but it was too small and clearly shifted around so there are dirty footprints all over. There was dirt on the inside of the door from someone’s hands. And the estimator took me out to look at it, but it did not give any helpful information about care of the car for the paint, etc.For example, I wasn’t instructed that you couldn’t take the car through a car wash for whatever amount of time. I think it would be good to have someone knowledgeable to give that information to the customers. Thank you.

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

The car looks great

Customer Service - 3.5/5.0 -

I made an appointment for the estimate at 830am. When I arrived, they seemed surprised to see me and I was told there was no one to do estimates until 10. So after working overnight, I had to leave and come back an hour later. They said the appointment should not have been scheduled for that time by the insurance agent.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Very friendly staff, and repairs were completed before projected

Customer Service - 4.5/5.0 -

Very friendly

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Great job friendly staff

Customer Service - 5.0/5.0 -

Professional and friendly front office

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The quality was great! My repaired area looked brand new!

Customer Service - 5.0/5.0 -

Fast, efficient, and friendly! I couldn’t ask for anything more!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

CARSTAR was wonderful to work with and the car looks great after the work they did to repair it.

Customer Service - 5.0/5.0 -

I arrived with the expectation that a rental car would be available for my use, but it had not been finalized with the rental company through my insurance, so the receptionist called them and finished the arrangements and was able to get things set up very quickly. She was also very courteous and polite while I waited.

Returned Clean

My Experience - 5.0/5.0 -

Both girls who took my calls were very helpful and making sure I as taken care of

My Experience - 5.0/5.0 -

You guys did a great job starting from the estimate of my subaru damage until the body repair is completed today, Keep it up and thanks again for your professionalism and fantastic work. God bless you all,

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

This experience was honestly quite bizarre. We initially brought the car in for a minor repair, and Carstar estimated it would take about a week. However, they discovered additional damage, which I understand required more time. We were given three different pickup dates, but each time the car wasn't ready as promised. When we finally picked up the vehicle, the damage appeared almost unchanged. Carstar explained that the car might have been scraped during transportation. In the end, three weeks had passed, and the car looked virtually the same as when we first dropped it off. To make matters even stranger, when the car was checked in for mileage, it read 72,000 miles, but upon pickup, the odometer showed 74,000 miles. We're unsure whether the initial mileage reading was incorrect or if it was recorded when the car was first assessed for damage. Additionally, the car was soaked when we received it—specifically, the back mats were completely wet. Even two days later, the smell is overwhelming and persistent. In short--Three weeks of a rental car, same damage, more mileage, poorly installed car wrap, and an overwhelming smell-- Grace in the office was very kind, so that is why I am not giving a 0. We are still assessing how to proceed with this but would be happy to hear from Carstar to clear this up.

Customer Service - 1.0/5.0

My Experience - 5.0/5.0 -

Every employee I interacted with, from the front desk to the technician, was wonderful! They were kind, communicative, and prompt. They answered all of my questions and kept me updated on the status of my car. Hopefully I won’t ever have to use you guys again (haha!), but if so, I absolutely will and I will recommend CARSTAR to anyone I know in need of body work for their car. Thank you for a wonderful experience in an otherwise unfortunate situation!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

CARSTAR made an otherwise unfortunate experience stress-free— they handled everything and communicated with me throughout the process with updates. My car looks like new and I am thrilled with the service and professionalism I received

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work and customer service! Highly recommended.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I absolutely love them repairs are always top notch plus car is clean when you pick up