CARSTAR Auto World Collision
In operation 18 years, 9 years at this location.
At Auto World Collision, we specialize in using state-of-the-art equipment, including a laser-precision frame machine and a modern airflow supply paint booth, for superior auto collision repair service. Our auto body shop performs collision repair on a variety of vehicle makes and models, including Tesla, Subaru, Volkswagen, Audi and more. Our proactive collision repair process, combined with over 20 years of service expertise, and now three locations makes us one of the best choices in South San Francisco and the Bay Area for your car body repair needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Chinese
- Tagalog
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
CARSTAR Auto World staff were very polite and custom oriented. Hertz rental car return was not easy and took more than 2 hours of my time. The Hertz location, where I picked up the rental car was more than several miles and I was told that I can return the car to another location near to the CARSTAR (less than 2 miles) to be able to get a ride to the CARSTAR location. However, the Hertz in the near location had one hour lunch break and I had to wait there.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
TBD. Too early
Customer Service - 5.0/5.0 -
Friendly, courteous, helpful, punctual! I now have a new autobody shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kept me up to date
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
all staff members were very courteous and professional
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely would recommend!
Repair Quality - 5.0/5.0 -
Fast & looks completely new. Great work!
Customer Service - 5.0/5.0 -
Chris Walt & staff are just EXCELLENT!
My Experience - 0.0/5.0 -
The hood was slightly misaligned, but the technician was able to adjust it. The left headlights also had some very noticeable scratches, which the technician buffed out. However, when I started the car to leave, I received a “fluid level low – refill needed” warning. While these are all relatively small issues, I ended up spending an extra 40 minutes getting everything taken care of. The interior of the car was also not as clean as I expected. Individually, these may seem minor, but together they made me feel like the vehicle did not go through a thorough quality control check before delivery. I’ve had repairs done at your shop before, and my previous experience was honestly 10/10. This time, I would rate the experience closer to a 7/10.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would highly recommend this facility
Repair Quality - 5.0/5.0 -
Great quality from what I can tell
Customer Service - 5.0/5.0 -
The entire team was helpful, kind, communicative and capable. Great people! And the work turned out fantastic. I especially want to thank Gerry. He was so helpful, particularly around an unexpected issue that came up on my side - he was just really kind and so good at helping find the best solution. I'm so grateful. Thank you thank you!
Likely to Recommend - 5.0/5.0 -
I'll probably bring my mom's van in for repair. I'll need to save up because it will not be on our insurance.
Repair Quality - 5.0/5.0 -
This is one of the best customer service experiences I've ever had and I'm in customer service myself! Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone I met at Carstar was extremely polite and helpful. I did not have any issues throughout the whole process, and my car looks phenomenal, so much better than before.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Great customer service and the car was fixed on time and looks great
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
wonderful service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Read all what I've said
Repair Quality - 3.5/5.0 -
Repair was 10 of 10. Returning my car with 30 miles of range when I left with 260 miles is disappointing. Calling on Friday 90 minutes before advising I would be at location to pick up by close and than having to wait 30-40 minutes because the car was offsite for weekend storage is minor league customer service . Waiting 30-40 minutes to have the car returned onsite , having it not cleaned, and than having to go and charge the vehicle before I could use it is not what I expected. After waiting for the car to be back on site , and after I charged it, and after I washed it . It looked great ! And was ready to drive again! I didn't think I'd have to spend those 2-3 hours of final prep myself Repair was great! The rest of it was minor league service . Be better ! Saw 4 ev chargers not being used .