CARSTAR Ma's Auto Body Burlingame

5.0 (416reviews)
99%
775 California Drive,  Burlingame,  CA  94010
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Shop AssistantSparkles

In operation 18 years, 6 years at this location.

At CARSTAR Ma's Auto Body, our goal is to provide each customer with the best service in the industry encompassed by timely repairs and a seamless process from initial contact to vehicle delivery and beyond. When you’re involved in an accident, it can be a stressful experience. Our team has extensive experience in providing peace of mind and taking care of your needs. Our top priority is ensuring your satisfaction with a job well done. Direct Repair Facility for: Geico Insurance

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
  • Chinese
Hours
Sun Closed
Mon 8:30 am - 5:00 pm
Tue 8:30 am - 5:00 pm
Wed 8:30 am - 5:00 pm
Thu 8:30 am - 5:00 pm
Fri 8:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
GM Basic
GM Electric Vehicles
Hyundai
Jeep
Kia
Ram
Scion
Toyota
VinFast
Call
Email

Reviews (416)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for professionalism, friendliness, and going above and beyond expectations. Regular updates via calls and texts kept customers informed throughout the repair process, reducing stress. Timeliness is a strong highlight, with several vehicles completed ahead of schedule. Customers also appreciated the complimentary interior and exterior cleaning. A few customers noted minor issues such as a bumper paint concern, a missing clip on a truck rail, and a check engine light returning after pickup, reflecting areas customers feel could be refined.
AI-Generated from reviews written in the last 12 months
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"Had a great experience with this body shop. The work was done well and much faster than I expected. Everyone was friendly, professional, and easy to ..." Read more
"Did above and beyond reasonable expectations. Quality of work- exceptional. Service- approachable, friendly, took great care ..." Read more
"Very responsive and personalized. Extremely detailed work. This is another level of bodyshop work."
"... repainted where needed, washed, all for reasonable price. Great communication throughout. Finished when predicted. Easy 55 stars." Read more
"Really great place. These guys handed my car back like new. Their repair quality is top notched."
"The repair work was excellent and it only took them 3 days to finish it. They also washed my car inside and outside like ..." Read more
"Had a great experience with this body shop. The work was done well and much faster than I expected. Everyone was friendly, professional, and easy to ..." Read more
"My car was ready for pick up 2 days earlier than they promised me."
"Car looks new again! The repairs were completed in a timely manner. Overall a very positive experience. Thank you!"
"My vehicle was ready before the anticipated completion time."
"... appointment. Accurate estimates of what needs to be done. Texts keeps you informed about progress of work. I will definitely use them again." Read more
"Really good workmanship. Get status update all the time"
"Clear, quick and kind communication"
"Amazing service, lots of communication, car was fixed up perfectly, also they cleaned the inside of my car unexpectedly ..." Read more
"They were very communicative and easy to work with."

My Experience

Looks good.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good job on the repair for my car bumper

Customer Service

Friendly nice service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair looks great! Color matching outstanding, and panel gaps like factory installed. You have a very good team. I will recommend your shop to my friends. Steve : Thanks for expediting the parts and repair.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was overall pleased with my experience with Carstar Ma. The staff were friendly, the repair process was timely, and my car looked brand new afterwards. Thank you all for your help!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Quick and easy. The communication and entire process was smooth. I highly recommend Lawrence and his team. Thank you!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

good

Repair Quality

Customer Service

Good

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Scratch is fully gone and the blending job was amazing. After taking my truck home and doing deeper inspection I found that the rail on the truck was not correctly clipped in. There were two broken clips and one clip not there. There is also adhesive that needed to be replaced and was not. Looking around the trim area there are two spots that the clear coat is damaged. I fixed the clips myself and had to order touch up paint to cover the spots at additional cost which is not great.

Customer Service

Steven was great to work with and kept me informed the entire process

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They took care of everything on the insurance side. They are nice and considerate. I am absolutely satisfied with their services.

Likely to Recommend

Repair Quality

They are great in handling everything related to insurance and accident repairs. Thanks

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great company to work with. Easy to schedule an appointment. Accurate estimates of what needs to be done. Texts keeps you informed about progress of work. I will definitely use them again.

Likely to Recommend

Repair Quality

Good service. Very professional.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Really good workmanship. Get status update all the time

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

After you guys buffed the car it looked like new !

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