Fix Auto San Mateo

4.9 (809reviews)
99%
1023 S Railroad Ave,  San Mateo,  CA  94402
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In operation 12 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/San-Mateo

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Tagalog
Hours
Sun Closed
Mon 9:00 am - 6:00 pm
Tue 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thu 9:00 am - 6:00 pm
Fri 9:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (809)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional workmanship, and attention to detail, with many noting repairs that made their vehicles look brand new. Communication was a standout strength, with frequent updates via text, email, and phone keeping customers informed throughout the repair process. Timeliness was widely appreciated, as numerous repairs were completed ahead of schedule. Customers also valued added touches such as interior vacuuming, exterior washing, and assistance with rental car coordination. A few customers noted areas for improvement, including occasional misalignment of automated text updates with actual repair progress, and isolated instances where communication about part arrivals could have been more proactive.
AI-Generated from reviews written in the last 12 months
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"Fix Auto San Mateo gave us an excellent service. Their attention to detail was superb."
"... best qualities of an excellent business, providing outstanding care and service after my accident." Read more
"They were awesome. Extremely professional and courteous and I would recommend them for any auto body work."
"Fantastic, communicative and helpful, fix was very high quality, transparent and even detailed my car before returning it. Returned my ..." Read more
"... were told it would be ready and upon inspection, the bodywork was flawless. I would definitely recommend to others." Read more
"Great service! They said four days, it was done in four days! Very happy customer!"
"The work was done to a high standard and delivered ahead of schedule. Everyone I met was gracious, courteous, and committed to quality and ..." Read more
"Everything looks great. Impressed that it was done well before the promised date."
"They met my schedule. Completed on time"
"First it was by Thursday, then to Friday, then wasn't finally ready till Saturday."
"... to finish, the customer service was on point, and constant communication of the status of my car was excellent. I highly recommend their service and ..." Read more
"They communicated clearly, kept me updated throughout the repair, and completed the repair on time. Everything went smoothly."
"... car which I did not. After our original drop off, I was updated daily over the course of the five days, about the progress and my car was ready a day ..." Read more
"They had to wait for parts, the shop was communicative during the whole process"
"The automated text updates were not aligned with the actual progress of the repairs making for some confusion ..." Read more

My Experience

Fix auto always does an excellent job. My car looks great! They are efficient, they have great customer service and always get the job done right away. This is the second time I go to with them because I specifically asked my insurance for their service. Marga is great and always goes out of her way to help you. I’m so glad my insurance has them on their list of auto shops.

My Experience

My Experience

Everyone was very nice and the work done was great. I also appreciate the clean up of my car’s interior and the help with coordinating the rental car. Thank you!

Likely to Recommend

For all the reasons mention previously.

Repair Quality

Excellent work and they cleaned the interior of my vehicle as well.

Customer Service

Everyone was nice, informative, and helpful coordinating my rental car pick up and return. They were efficient and performed the work ahead of schedule and were accommodating when I needed to pick up my vehicle.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very good people. Kind and very fast in many processes with great hospitality. Felt no need to worry about their job.

Customer Service

Same as first comments

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

quick, fast, efficient, professional, artistic (paint job was excellent), friendly, helpful, and you even washed and cleaned my very dirty car !!!

Likely to Recommend

Repair Quality

Customer Service

Good, quick, fast, efficient, artistic, friendly, helpful, professional, communicative, & cleaned my very dirty car

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service was great. Work in car was excellent

Likely to Recommend

Repair Quality

Customer Service

Great work

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything looks great. Impressed that it was done well before the promised date.

Likely to Recommend

They did a good job

Repair Quality

It’s match on the color of my car

Customer Service

I’m happy for the results of the repair.and the people was so nice.they explained what did they do on my car

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Perfect result

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

So far, it’s great

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work they did was was so flawless that you couldn't even tell that anything had happened, they were incredibly quick as well having the vehicle done in less than a week. 10/10

My Experience

Likely to Recommend

Repair Quality

Customer Service

Excellent service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for your updates during the process. All went well! I would have appreciated an update about halfway through, if it would have been possible. Like: we will not have your vehicle ready by Tuesday, please make sure to extend your car rental. Anyway, all went well, it didn't matter.

My Experience

Likely to Recommend

Repair Quality

Exceptional service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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